Hi FATHERHEART3,
It sounds like you haven't checked out the transfer switch yet. You need to take down the basement wall, remove the top cover from the transfer switch, and check to see if there's any power getting to the switch, and getting through it.
And of course, before you take the trailer apart, you should verify correct voltages at the power pedestal.
You can check the transfer switch with a voltmeter, but for the purposes of this test, you might want to pick up a Non Contact Voltage Tester from a hardware store. Skip the $10 models and spend $20. With the box cover removed (one hex nut), holding the Non Contact Tester near the wires will show you which wires are hot and which are not. The wiring diagram for the transfer switch is on the inside of the cover. Each set of connections has 3 large wires. The middle is NEUTRAL and the left and right are HOT 1 and HOT 2. Bare copper ground wires are routed to a small buss bar on the side wall of the transfer switch. The HOT 1 and HOT 2 wires should light up the tester where shore power comes in. Where the load wires go to the circuit breaker panel, HOT 1 and HOT 2 wires should also light up.
It's no fun working on the transfer switch (don't ask me how I know), and there are skill and safety issues. If high-current electrical devices are beyond your expertise, you may instead want to take the rig to a local dealer or have a mobile service guy come out to work on it for you.