Karenh, Everyone or every business who sells to the public has 'their own idea' (and that's not all, it comes with a free...) how to make the sale. Most dealers have a bottom line "rock bottom price" they tell you and later try to increase with "legitimate" added cost, like hitch installation cost, air bags for your TV etc. etc. The dealer you visited is justifying his bottom line price. By the replies you got and the very reason for your post... his way may not be the smart thing to do. Every dealer has a PDI fee included in their cost because they incur this - IF THEY ARE DOING THEIR JOB. When I purchased my RV the shop guys spent several hours checking ALL SYSTEMS and then showing them to me in the walk thru (I'll bet I got more than $850.00 worth of attention because they were slow last November). We were in the shop with them while they did this. The dealer must pay those hourly wages. What you may want to do is ask their hourly shop fee and compare it to others dealers. How many technicians do they employ (this reduces your wait time). How many years has their head tech been working on RV's ? Try to get a feel for employee longevity, do they have a high turnover rate in personnel, this can tell you hoards. You'll get a sense for when too many questions have been asked, use your judgment. Ask to see their shop and try to have someone with you who knows what they are looking at, like a neighbor who's an auto mechanic. If all the other things look good to you I would tell this dealer in plain English cut through the smoke and give me your lowest price because I've been looking at this brand RV and I'm getting close to placing my order - I JUST NEED TO DECIDE ON OPTIONS AND THE DEALER. Then do exactly that. When we bought our 3670 we looked at 4 dealers 2 near, 1 far and 1 internet. We ruled out the internet one with their lowest price because service was non-existent - What PDI ? We ruled out one of the closest dealers (also the largest) because the numbers were too good on the BH and too low on my trade in and my 6th sense kicked in, always trust your gut. We purchased from the other closest dealer because he was equal to the other farther dealer, it just made sense. We are still happy with our BH and the dealer we purchased from. By the way, their head tech was about 30+ yo, he'd been with them since he was 16 yo he knew my BH inside out and upside down, nothing was a challenge to him and he answered my way too many questions ! In fact, I've even called him after the sale and spoke with him for RV advice when I feel I should. I will also continue to give this dealer my "after the sale" business to support them - I want them to stay in business. At the time of sale, my dealer installed options (that we asked for) cost about $ 1,000 in labor charges only… WE decided to have a lot done to make our RV more enjoyable. Hope this diatribe helps you in your purchase.