Iver
Active Member
I am angry.
I have owned this trailer for slightly over a month. We are in the first week of a three week trip. Last night I noticed that the battery level was decreasing even thought I knew we were connected to shore power. This morning it was in the red zone. I checked the battery connections and circuit breakers and finally called a mobile service company to get this fixed.
He got here in 15 minutes, checked what I did and opened the converter pannel. He checked all the fuses with a multimeter and sure enought it looked like the converter had failed. He removed the cover plate to look at the wire connections. The input wire was scorched and 1/2 inch of the insulation was burned. The terminal was so loose that it was amazing that it stayed in place. The output terminal was also barely attached.
This was a idiotic factory error compounded by a poor PDI by the dealer which could have caused a fire. This is the same dealer who incorrectly wired a new brake controller before this trip. The result was that I had not regular braking for the trailer for the first 700 miles of this trip. The thought of those 6 and 7% downgrades in the rain on the way here (Las Vegas) will give me nightmares for a while. That dealer will remain nameless until I see how they handle my rant today on the phone. Two serious errors, either of which could have ruened our day, is quite enough but the treatment by the sales rep during our purchase means that there is still some grace left.
Finally, anyone buying from Heartland need to check simple things like the wire connections themself and, im my opinion, not trust these people.
Neff said.
I have owned this trailer for slightly over a month. We are in the first week of a three week trip. Last night I noticed that the battery level was decreasing even thought I knew we were connected to shore power. This morning it was in the red zone. I checked the battery connections and circuit breakers and finally called a mobile service company to get this fixed.
He got here in 15 minutes, checked what I did and opened the converter pannel. He checked all the fuses with a multimeter and sure enought it looked like the converter had failed. He removed the cover plate to look at the wire connections. The input wire was scorched and 1/2 inch of the insulation was burned. The terminal was so loose that it was amazing that it stayed in place. The output terminal was also barely attached.
This was a idiotic factory error compounded by a poor PDI by the dealer which could have caused a fire. This is the same dealer who incorrectly wired a new brake controller before this trip. The result was that I had not regular braking for the trailer for the first 700 miles of this trip. The thought of those 6 and 7% downgrades in the rain on the way here (Las Vegas) will give me nightmares for a while. That dealer will remain nameless until I see how they handle my rant today on the phone. Two serious errors, either of which could have ruened our day, is quite enough but the treatment by the sales rep during our purchase means that there is still some grace left.
Finally, anyone buying from Heartland need to check simple things like the wire connections themself and, im my opinion, not trust these people.
Neff said.