Pleased with Heartland

[tljack]

My wife and I are on a trip from our home in western Oregon and are now in Nebraska. On the way here, we stopped in a Wal-Mart parking lot for the night. The switch for the landing gear was totally inoperative. Consequently we could not lower the landing gear. We have a 2013 Road Warrior 305 Toyhauler. I called my dealer and was told I could crank them down. I do have a crank but no hole to put the tool in. First thing the next morning I called the factory and was told that I have a hydraulic system and it can not be cranked down. They walked me through a couple of tests without any luck. Together we decided to have them send me a new switch to my son's home here in NE. It arrived and was a piece of cake to install. I have only tried it up and down a bit as we are staying here for awhile but it seems to work fine.

Thank you Heartland

 

[RuralPastor]

Glad you're another customer who has discovered the Heartland difference! With an RV, problems may be inevitable, service is not. Enjoy your time in Nebraska. It's my home state and I wish I were there!

 

[tljack]

Glad you're another customer who has discovered the Heartland difference! With an RV, problems may be inevitable, service is not. Enjoy your time in Nebraska. It's my home state and I wish I were there!

Thank you for your response. We are in Beatrice and it has been a bit chilly. Got to 28 last night. It is supposed to warm up for week.

 

[aatauses]

It was nice of you to call your dealer, however I will ALWAYS advise someone to call HL---they are the best customer service organization and will do whatever it takes to get you going again.
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