If you search the forum you will see that this specific complaint has been reported many times. I bought the J38 roller off of E-Bay, temporarily removed the wood trim on front bottom of the slide, used a bottle jack and wood cribbing outside to lift the slide up about 3 inches, and replaced the roller with better screws.
The ears on all my rollers were cracked and this one broke causing a tare to my floor. Lucky it was an easy fix once Heartland sent me new rollers that I beefed up and flooring that got replaced.
View attachment 54526
Sometimes getting the old screws holding the rollers removed can be a chore. A right angle ratcheting screwdriver is a great help, but if you can grab onto the screw heads, a thin nose-type vicegrip pliers can get it done. I like to replace these screws with hex head screws, as long as the heads don't interfere with the rollers. The hex head screws can be easily removed with an end wrench. Remove the E clip and take out the roller from the frame while installing the frame.
Bill putting in new screws how did you manage putting pressure on screws with limited room. Did you get new top rollers from lippert or somewhere else?
Thanks for the help
Dennis
If you search the forum you will see that this specific complaint has been reported many times. I bought the J38 roller off of E-Bay, temporarily removed the wood trim on front bottom of the slide, used a bottle jack and wood cribbing outside to lift the slide up about 3 inches, and replaced the roller with better screws.
The ears on all my rollers were cracked and this one broke causing a tare to my floor. Lucky it was an easy fix once Heartland sent me new rollers that I beefed up and flooring that got replaced.
View attachment 54526
Do you mind sharing how you “beefed up” your replacement rollers before installing them? We’ve just had our 2nd roller bracket failure, with subsequent flooring damage - so I’m very hesitant to replace without upgrading the bracket strength.
Ken
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Getting at the roller screws is easy. Take the wood flooring off the the slide in front of the stove and frig.Bill putting in new screws how did you manage putting pressure on screws with limited room. Did you get new top rollers from lippert or somewhere else?
Thanks for the help
Dennis
The only roller that will be a problem is the one under the front of the fridge. It looks like the fridge has to be pulled out.
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