In response to a email I sent to Airxcel this morning, I just now received this email. “I’m sorry to hear about the issues with your EPDM roof. Don Metzger is no longer with Dicor, but I can help you with any warranty/tech support needed.
We basically administer the warranty for Carlisle. Once I get all your information, I will put together a claim and submit it to them for approval. Their warranty is broken down by years of ownership. Years 1-5 generally qualifies for a labor option: $1,000 and a guarantee that the roof will not leak if sealants are maintained or $2,750 and materials to have the membrane replaced. Years 6-12 qualifies for material replacement only.”
We own a 2016 Bighorn 3010 re.