We took the unit out twice. Once in November and again in February. About 4,000 miles. Attached is the work order for the warranty repair work performed. While there, I had them install two vent covers.
Service is great. Turn around time was less than 6 weeks. But we weren't available to pick it up for another 6 weeks. Explore USA accommodated us without storage fees. Below is a copy & paste of the work order.
Job #1 - Warranty
COMPLAINT: C/S OFF DOOR SIDE COMP LEAKS DURING THE RAIN
CAUSE: DOOR SITS TO LOW IN FRAME
CORRECTION: ADJUST HIGHT OF DOOR AND RESEAL
Job #2 - Warranty
COMPLAINT: C/S 2 KITCHEN DRAWERS LOWER TWO OPEN IN TRANSi
CAUSE: MISALINED
CORRECTION: R-I X2 DRAWERS TO ACCESS LATCHES AND REALINE
Job #3 - Warranty
COMPLAINT: C/S WATER LINES UNDERSHOWER LEAKING
CAUSE: WHERE THEY COME OUT INTO TOP COMPART WOOD IS,TIGHT FIT AND PUSHING CLAMP
INTO WATER LINE CAUSING LEAK
CORRECTION: R-I COMPART DOOR TO ACCESS R-I WATERLINES X3 CUT HOLE BIGGER IN WOOD R-R X1 CLAMP
Job #4 - Warranty
COMPLAINT: C/S OUTSIDE SHOWER LEAKS BACKSIDE
CAUSE: SEAL COMING OUT OF TOP
Job #5 - Warranty
COMPLAINT: C/S LADDER GIVES WHEN WALKING ON IT
CAUSE: SCREWS NO LONGER HOLDING
CORRECTION : R-I LADDER MOVE OVER ENOUGH TO GRAB FRESH WOOD AND RESEAL.ON ROOF
Job #6 - Warranty -. ,.
COMPLAINT: C/S SPOT ON THE ROOF VERY SOFT AT THE SEWER VENT 'AND THE SKYLIGHT
CAUSE : ROOF DECKING CRACKED IN SOFT SPOT
CORRECTION : RR RUNBBER ROOF R-I X4 MOLDING R-I X1 SKYLIGHT,R-I ANTT=ENNA, R-I X2 AC ,
R-I X3 PLUM VENT, R- I X2 VENT FANS, R-I LADD, REDECK ROOF AND RESEAL ALL
Job #7 - Warranty HOT WATER HEATER NOT _SEEMING TO REHEAT WATER ON ELECTRIC OR GAS
CAUSE : NO ISSUE FOUND
Job #8 - Warranty
COMPLAINT: BOTTOM BATHROOM DRAWER COMES OPEN IN TRANSIT
CAUSE: LATYCH MISALINED
CORRECTION : R-I DRAWER TO REALINE
Job #9 - Warranty
COMPLAINT: C/S BOTTOM KITCHEN DRAWER COMES OPEN IN TRANSIT
CAUSE: SAME AS OTHER ISSUE
Job #10 - Warranty
COMPLAINT: C/S STRANDS OF ADHESIVE ON EXTERIOR WINDOWS
CAUSE : NOISSUEFOUND
Job #11 - Warranty
COMPLAINT: C/S WIRE COVER ON AWNING CAME OFF INSIDE UNIT
CAUSE : FELL OUT
CORRECTION : RETAC AND SEAL
Job #12 - Internal
C/S NEEDS MATCHING DOOR HANDLE
Service is great. Turn around time was less than 6 weeks. But we weren't available to pick it up for another 6 weeks. Explore USA accommodated us without storage fees. Below is a copy & paste of the work order.
Job #1 - Warranty
COMPLAINT: C/S OFF DOOR SIDE COMP LEAKS DURING THE RAIN
CAUSE: DOOR SITS TO LOW IN FRAME
CORRECTION: ADJUST HIGHT OF DOOR AND RESEAL
Job #2 - Warranty
COMPLAINT: C/S 2 KITCHEN DRAWERS LOWER TWO OPEN IN TRANSi
CAUSE: MISALINED
CORRECTION: R-I X2 DRAWERS TO ACCESS LATCHES AND REALINE
Job #3 - Warranty
COMPLAINT: C/S WATER LINES UNDERSHOWER LEAKING
CAUSE: WHERE THEY COME OUT INTO TOP COMPART WOOD IS,TIGHT FIT AND PUSHING CLAMP
INTO WATER LINE CAUSING LEAK
CORRECTION: R-I COMPART DOOR TO ACCESS R-I WATERLINES X3 CUT HOLE BIGGER IN WOOD R-R X1 CLAMP
Job #4 - Warranty
COMPLAINT: C/S OUTSIDE SHOWER LEAKS BACKSIDE
CAUSE: SEAL COMING OUT OF TOP
Job #5 - Warranty
COMPLAINT: C/S LADDER GIVES WHEN WALKING ON IT
CAUSE: SCREWS NO LONGER HOLDING
CORRECTION : R-I LADDER MOVE OVER ENOUGH TO GRAB FRESH WOOD AND RESEAL.ON ROOF
Job #6 - Warranty -. ,.
COMPLAINT: C/S SPOT ON THE ROOF VERY SOFT AT THE SEWER VENT 'AND THE SKYLIGHT
CAUSE : ROOF DECKING CRACKED IN SOFT SPOT
CORRECTION : RR RUNBBER ROOF R-I X4 MOLDING R-I X1 SKYLIGHT,R-I ANTT=ENNA, R-I X2 AC ,
R-I X3 PLUM VENT, R- I X2 VENT FANS, R-I LADD, REDECK ROOF AND RESEAL ALL
Job #7 - Warranty HOT WATER HEATER NOT _SEEMING TO REHEAT WATER ON ELECTRIC OR GAS
CAUSE : NO ISSUE FOUND
Job #8 - Warranty
COMPLAINT: BOTTOM BATHROOM DRAWER COMES OPEN IN TRANSIT
CAUSE: LATYCH MISALINED
CORRECTION : R-I DRAWER TO REALINE
Job #9 - Warranty
COMPLAINT: C/S BOTTOM KITCHEN DRAWER COMES OPEN IN TRANSIT
CAUSE: SAME AS OTHER ISSUE
Job #10 - Warranty
COMPLAINT: C/S STRANDS OF ADHESIVE ON EXTERIOR WINDOWS
CAUSE : NOISSUEFOUND
Job #11 - Warranty
COMPLAINT: C/S WIRE COVER ON AWNING CAME OFF INSIDE UNIT
CAUSE : FELL OUT
CORRECTION : RETAC AND SEAL
Job #12 - Internal
C/S NEEDS MATCHING DOOR HANDLE
