Cheryl - you are quite welcome
All - I do my best, especially behind the scenes. Thank you for the accolades. I certainly do not seek them but I do derive pleasure from pleasing others.
That all said, I don't want to get the hopes up with everyone with a problem. I am one man and we have >20,000 coaches on the road
Simple equation.
I do not work in the Customer Service department but it's a large team of decent folks that do their best for you. We do work together on various matters and I am pleased with a good portion of those results. The toll-free number to Customer Service is 877-262-8032. They are their Monday through Friday for you and can assist you for as long as you own your rig. And while post-warranty, we may not be covering things for free, we are still there to answer questions and walk your through something to the extent of our capability.
Many of you know me well, but for those that are curious about me:
- I am married and live in the Chicago area
- I began officially working for Heartland in March 2008
- I worked 30 years in telecommunications (technical/engineering/purchasing/management/finance) prior to this
- I do not work at the plant. I work from home and the road
- I travel nearly every week from February through October for rallies
- I travel November through January to a couple of key shows where Heartland can use another hand that knows the product
- My primary role within the company is two fold:
1. Run the Heartland Owners Forum and related online assets
2. Run the Heartland Owners Club (rallies, chapters, leaders and members)
- I also do my best to read a good many other RV and related forums and blogs to keep current with the industry and with what people are saying about our brand and others
- I continuously flow information up to top management and owners of Heartland on what I see, what I read, what I hear and what I experience. All in an effort to help us build a better product, build a better company and create a richer ownership experience
I enjoy it and it keeps me very busy. Thanks to all the members of this forum and especially all 283 members of the Heartland Owners Club.
Jim
