We purchased a 2010 Big Horn in August of 09 and in Oct 09 the piping on one of the leather chairs burst. We contacted Flair and they said there was a 1 - 2 year warranty on their furniture. We contacted Heartland and they said it was customer misuse. We showed the furniture to several camper people in Mesa, AZ. and where we purchased the trailer in Saskatoon, Sask. Everyone who has looked at the chair says that it is defective furniture not misuse. How can one person, who has never met us, say that we are misusing our furniture? This has us baffled!