Well, so much for my "local" dealer taking care of me. Talked to service and he told me just to drop off the old one and they would give me a new one. The old one has to be sent back to the manufacturer. 2 1/2 hr away I told him---guess I'll just buy one myself. He was perfectly content with that response. I asked of a better valve available and was told this plastic valve was the industry standard-- not a mention of the brass ones in stock I was told of. That warm fuzzy local dealer hype is quickly waning. A $1 plastic valve sent back to the manufacturer? Not worth the postage. I truly think if I had bought the unit out of state I would have gotten a better response. I will be talking to my salesman Tues. to let him know my opinion of this situation. I talked to Heartland CS and was told to bring the unit in to my local Brand X dealer to see if it is under warranty. Reasonable request but not worth it ---drag it to the dealer, have them look at it on their schedule, get approval to replace parts from Heartland......... for a 2 min. fix I can easily do. I've already renailed sagging/loose trim pieces, applied some foam pipe insulation on the water lines in hopes of reducing the annoying drone which resonates through the frame throughout the trailer while the pump is on, replaced the self tappers on the stabilizer jacks which seem to shear off flush with the frame with real hardware. I've spent a few bucks of my own and spent a FEW MORE to buy this unit new in Feb 2010. Two three day local trips(within 45 min.) under our belt. I distinctly remember my salesman pitching what an advantage it is to buy local. I noticed today there is about a 1/4" gap between the bath sink and the outside wall which was not there when new. Probably another thing not worth worrying about..... Jack, thanks for the McMaster find! Decent price and they are not known for "discount" pricing. I've ordered from them before--quick shipping.