I'm having a similar issue with my 3010 except it's catching on to 30,000 staples they used to tack down the small strip of carpet where the table sits in the dining area. The biggest problem, other than constantly catching my feet on them and slicing them up, is that they are tearing up the bottom of the slide. Every time I bring the slide out, it scrapes the black undercoating off the slide and leaves black streaks on the carpet as well as removing the weatherproofing on the bottom of the slide. That's the first thing I'll be looking at when I go pick it up if they ever call me, it's only been 3 1/2 weeks to fix the PDI items and reorder the correct parts if that's even been done yet. I don't think it took HL this long to build the entire unit from scratch. Yes, that's a bit of bitterness towards the dealer you're detecting in my comments.