Our 2011 has the inset trim falling off since warranty has ran out. At first I contacted Heartland and they wouldn't replace it but our dealer replaced about 50 feet of it. They supplied the trim we put it on. I wanted all the trim as I knew it would continue to fall off, it did, nobody would replace it all. So now both sides of the roof trim have fallen off and we are sitting here with what we think is a new trailer but with the trim falling off we are kind of the laughing stock of the campground. NOT happy, wife says she's had enough, hot water heater quit, now has been repaired, air conditioner has been repaired, water freezes up between water pump and water tank and constantly fighting mice in the storage area's of the trailer, microwave quit but was replaced under warranty. Just about have had enough. This trim thing is so bad I can't believe Heartland just doesn't recall the Big Countries and replace the trim before the bad publicity and owner frustration doesn't do them in. I know I wouldn't recommend them any more.