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Stella,
I will do my best to address the issues you are having with your Grand Canyon one by one:
On the drawer guides - in the beginning, we used steel drawer guides whtat were the "Lift and Pull" type. They do have a plastic end piece, that if not secured properly, can either come loose or break (because of over-torqued screws). While the newer ball bearing drawer guides offer more space in terms of coming out of the cabinet further, and they have metal end pieces, they have their own quirks, such as trying to keep them adjusted so that they grab the "clip" that is designed to keep them in place.
Honestly, some people prefer the "Lift and Pull" drawers (an industry standard for over 20 years) because they have more success with keeping them in place when loaded up. I know that we can have your dealer replace the plastic ends (installing them correctly) to repair you drawers.
Even with the newer drawer guides (a running product change that occurred in December of last year), some owners have chosen to add small latches under the drawer front to keep heavy loaded drawers in place during transit.
I know that some people have asked to have their coach "upgraded" with the newer guides, but that is not a warranty issue. Making sure your drawer guides work properly is the issue. It would be like someone wanting us to upgrade them to the slide-topper awnings which we made standard in December, because their coach didn't have them. We just can't do that. There are over 200 Landmarks on the road with the original drawer guide systems, and though we have had a dozen or so who had issues with the plastic pieces breaking, once their issues were addressed, they functioned as designed.
On the cabinet front that is loose, it obviously needs to have it's screws tightened up.
Regarding the vertical wood slide fascia that came off your wall. They are pin-nailed into place (through the plywood that is behind the decorative wood). When your dealer mentioned adjusting your room, he probably wanted to get it up off the floor a little more so that the bottom of your wood fascia would be so tight to the carpet so that it will not get pulled off again. I have been in this industry for over 20 years and the fact is, slide out rooms shift during transit. But that is ok, as they are designed to be able to be be adjusted on three different axis.
On the leg room at the computer desk, I don't disagree withyou that a lot of today's "entertainent center/computer desks" in fifth wheels that offer the slide out tray are not too conducive to actually working at a computer when it comes to leg room. The thing is, when we do have all of the leg room (like in the Golden Gate and Monticello models) we also hear people's comments about "wasted space" and "I want the storage". The outlet on top of the desk is something that has also been debated with numerous viewpoints. Most people who set up an office there do not want to see the cords or the outlet, similar to a desk in the workplace. That is why we located the outlet under the counter and put in the desk grommet to pass the cords through.
I'm not sure what to tell you about the location of the sub woofer except to say that that is where 99% of the manufacturers end up putting it. In fact, that is where the maker of the system suggests we put it.
We have taken your comments, along with some other folks who don't really like the multiple water pump switches, to heart and are changing it in the upcoming model change (due out in October). There will one switch inside and one in the docking center.
We located all of the "mechanicals", including the monitor panel, electric water heater switch, audio/video control panel, light switches, etc. in the front closet as opposed to having them exposed right out on the interior wall. Most of our customers appreciate this much cleaner look.
Regarding your tank locations, actually it is the fresh water tank (the largest on the coach) that is located over the axles. The black and grey tanks are located forward of that, honestly, just below the bathroom area. If you look inside your slideing access panels, into the belly of the coach, you will see that you toilet drain goes almost vertical down into the tank. There could be a number of reasons for the build-up you are experiencing.
Regarding the unit needing two A/Cs. If you call Dometic or any of the other A/C vendors, they will tell you that any coach over 34' with mulitple slide-outs can be cooled with one A/C, but yes, they too, say that if you really want it cold, they you are asking a lot of one A/C. That is why we offer the option of two. Those who take their unit to AZ/TX/FL will most assuredly want two A/Cs. BUT - I know a lot of our owners who stay more in the Midwest and Upper states and they have no problems with one A/C.
Now, regarding the remote control, we are getting rid of it because it has been too hard for most folks to work with. When utilized properly, it is a nice system (the most expensive on the market), but that being said, I can't tell you how many folks have called and needed assistance with their remote system. I will tell you one trick. Put the system on manual, not auto, and crank the fan up on high. This will (in most cases) give you maximum cooling. To get more air in the bedroom, be sure to shut off the bathroom vent. This vent, while located nearest the A/C, will "steal" a lot of air from the bedroom if left open.
On your taillight falling into the coach - there is a clip on the back of the light that is not the easiest thing in the world to have clip properly. That being said, once it is clipped into place, it is not coming out. Your one light obviously didn't get completely clipped here at the factory. I apologize about that. We can have your dealer repair that if you are unable to get it.
Regarding the "total lack of communication" from the factory, I guess most of that would fall on me. I am pretty good about getting back with owners to address their needs, but I apologize if you attempted to get me and I did not respond. The good news is that I have added two more customer service representatives here at Heartland as we continue to grow and have more and more models on the road now. We just recently produced our 1,000th unit.
And we are going to continue to add resources in the parts/service/warranty department so that we if and when our customers do encounter problems with their coaches, we can respond more quickly and get them back out on the road.
Oh, regarding your sofa/bed in the Grand Canyon, we were unwilling to make the island any smaller (as it is the number one selling feature of that floorplan) - AND your bed will pull out while in the slide-out, you just need to angle your bed by pulling the left side (when looking at it) out from the wall about 6". We show our dealers this and tell them to make sure the Grand Canyon owners know this detail. I'm sorry that that information did not get passed on to you.
Hope these answers have helped shed some light.
ST