jc21,Heartland RVs "Sales" monitors certain sections of this forum. Heartland "Customer Service" does not generally monitor this forum. As such, I will ask you this one time only, to not use this forum as a communications tool "to Heartland Customer Service". Should you continue to do so, the moderator team will have no choice but to remove those posts.
You are from out of this country, and I can only imagine the frustration, dealing with your issue from remote can be. But this forum is not the forum to use to reach Heartland Customer Service. Telephone (574-262-8030) and email (service@heartlandrvs.com) are your avenues.
I'm okay with you asking specific questions to other product owners here on the forum. But if I take your questions and comments as "stirring the pot", they will be deleted. Here are the Heartland Owners Forum, we have a code of conduct that we insist upon from our members. This does not work for everyone, but 99% of the members do get it and abide by it. It's this civility in which we all conduct ourselves on this forum, that set it apart from the many other forums out there.
Please refrain from using this forum as a communication tool to Heartland Customer Service.
Please refrain from mentioning on this forum, anything to do with a past, current, planned or considered legal actionPlease do continue to work with Heartland Customer Service directly by phone of email.
Please refrain from "stirring the pot" of controversy on this forum over your service related matter.
Stirring the pot on this forum in no way strengthens your ability to get something done with Heartland Customer Service.
Thank you for your understanding.
Jim Beletti
Admin