cjbearden
Visitor
Yesterday, we were enroute from Oklahoma City to St. Joe, MO. We had only made it to mile marker 202 on I-35N when another driver flagged us that we had a problem. Smoking tire and smell of rubber, not a good sign. DS rear axle had all three springs broken after hitting a bump in a construction zone. Sat on the side of the road for 9 hours!!! During this time, Good Sam's Emergency found MS Road Service near OK City to come diagnose the problem. One of our new GY tires had a small gouge but the big problem was the broken springs. He removed them and found they were made in China (so now we have three more sets of China Bomb Springs to worry about) and the bolts were incorrectly sized for the springs. The springs were sheared off and showed at least 3/4's rust throughout! Service man said it looked like whoever installed them "just made them fit and they were improperly filed down".
After removing the springs, he then drove back to OK City to find replacements and drive back to us. Getting the new (better made and made in Houston, TX) springs on was a quick job and the spare tire was put on to replace the damaged tire. Now we have to locate a replacement GY spare. Our big question, how long before we are faced with same problem on other three sets of springs?
Prior to beginning work, serviceman got prior approval from Star extended warranty as stated (we have Platium Plus plan) and then after work completed, he called back with final billing. The shouting began. Star wanted to renig on previously approved mileage and parts costs. It seems the bolts, part of the mileage, and shop supplies are "not covered by our policy". In addition to our $100 deductible, we also paid an extra $80 after MS Road Service owner said he would be willing to split the balance of costs not paid by STAR. The serviceman was still arguing with them when we left. Apparently what they approve is not always honored. Making us think twice about changing extended warranty companies.
At least we got on our way and although it was a late stop, we managed to get a few hours sleep before heading out today. We are in some heavy winds tonight and pray the slide toppers survive. Getting our SD driver's licenses is becoming more expensive by the minute!!!! Thank God we will only have to make the trip once every 5 years.
Of course, DH is using this as a stronger argument to upgrade to one of the newer BHs with better suspension and no springs.
After removing the springs, he then drove back to OK City to find replacements and drive back to us. Getting the new (better made and made in Houston, TX) springs on was a quick job and the spare tire was put on to replace the damaged tire. Now we have to locate a replacement GY spare. Our big question, how long before we are faced with same problem on other three sets of springs?
Prior to beginning work, serviceman got prior approval from Star extended warranty as stated (we have Platium Plus plan) and then after work completed, he called back with final billing. The shouting began. Star wanted to renig on previously approved mileage and parts costs. It seems the bolts, part of the mileage, and shop supplies are "not covered by our policy". In addition to our $100 deductible, we also paid an extra $80 after MS Road Service owner said he would be willing to split the balance of costs not paid by STAR. The serviceman was still arguing with them when we left. Apparently what they approve is not always honored. Making us think twice about changing extended warranty companies.
At least we got on our way and although it was a late stop, we managed to get a few hours sleep before heading out today. We are in some heavy winds tonight and pray the slide toppers survive. Getting our SD driver's licenses is becoming more expensive by the minute!!!! Thank God we will only have to make the trip once every 5 years.
Of course, DH is using this as a stronger argument to upgrade to one of the newer BHs with better suspension and no springs.