JENDAVE
Member
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Hello, I believe we have the same set up as we cannot get to any of our ports to plug in anything additional like Wii system, firestick etc. Been a real pain in the dupa! Called Landmark and sent them pics, they said there was a special tool that came in our pouch of manuals, which there was but very difficult to use and still have not been successful. Otherwise he said we had to unscrew and unmount the TV from the wall do what we needed to do and re-mount TV.. REALLY??!!. We were not happy w/ either option, who designs something like this.. it should pull out from wall. I know this probably doesn't help much but maybe that 'special tool' will. We have to take our rig in for warranty work so we're going to see if we can get a swivel mount put on. Can't wait to hear other suggestions!
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Do you have wall plates with connections like these somewhere close to the living room TV?
View attachment 52171
No, sadly it would not matter the issue is with the connection to the tv. I'm getting discouraged all kinds of things going wrong with our new unit. We've only been using it about a month.![]()
Dan,
Thank you for getting back so quickly, I'm in touch with Heartland frequently right now my non working fridge is taking priority, followed by my non working recliner and my ccc2 thermostat error codes. I'm just tired of all these issues after Camping World had it for five months over the winter I'd hoped it would all be smooth sailing. We have used it for a month total and something new pops up weekly...discouraged
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What does the special tool look like?
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We haven't used this tool yet but this what they said it was for.
That is not for the TV mount, that tool is used to manually retract your slides, if the motor ever fails. (God help you if that happens you actually have to use this device)
Thanks for the information!!! Hope we never need to use it for sure!! Sorry to say I'm not surprised I was told the wrong information.. Still shocked a tv that large is mounted the way it is on the wall.. still can't get our equipment plugged in.. not a Huge deal but still.. I want to see if it's possible to have a pull out mount installed, while we have it in for warranty work.
While it is true the tool they gave you was to move the slides manually it is just a flexible drive shaft. You can remove the square drive bit and replace it with a phillips bit.The TV mount has phillips head screws in the bottom of the bars that hang on the mount rails. If you use the tool to remove those 2 screws the TV will lift right off the mount. If the screws are really tight you might have to loosen them with a small socket,ratchet and phillips bit to break them loose. The screws are to keep it from bouncing off or sliding during travel. It is a pain but with a little effort it is possible. I just went through the same thing last weekend.
Thanks for the information!!! Hope we never need to use it for sure!! Sorry to say I'm not surprised I was told the wrong information.. Still shocked a tv that large is mounted the way it is on the wall.. still can't get our equipment plugged in.. not a Huge deal but still.. I want to see if it's possible to have a pull out mount installed, while we have it in for warranty work.
While it is true the tool they gave you was to move the slides manually it is just a flexible drive shaft. You can remove the square drive bit and replace it with a phillips bit.The TV mount has phillips head screws in the bottom of the bars that hang on the mount rails. If you use the tool to remove those 2 screws the TV will lift right off the mount. If the screws are really tight you might have to loosen them with a small socket,ratchet and phillips bit to break them loose. The screws are to keep it from bouncing off or sliding during travel. It is a pain but with a little effort it is possible. I just went through the same thing last weekend.
SWEEEEETTTT..... It is a 2-in-1 device now.![]()
I should have added a couple of pictures of the back of the television. These are the best I could get, and it does not show a lot, but i don't see any of the tabs you were suggesting would release the television from the mount.
View attachment 52681