jpentkowski
Member
My husband and I purchased a 2011 Cyclone 3010 last April at a dealer in Southern California because our only local Heartland dealer didn't stock the Cyclone and we wanted to see & get a feel for the unit before we plunked down our $$$.
We have been having several water leak issues and took it to our local dealer in Las Vegas for warranty work. The dealer accepted the unit and "solved" the problems. While on a trip last week in So. Cal. the water leak was back along with additional ones. So we took it to another local dealer while on vacation hoping that they could solve our problem and allow us to continue our trip.
The So. Cal. dealer was happy to fit us in and identified 3 different water leak issues, one from behind the water heater and two in the water line that were caused during manufacturing. They fixed those issues and we continued on our vacation. Sadly, this was not the last of our Cyclone woes, once back to camp, 60 miles from the closest dealer, the water pump wouldn't prime. We just turned off the water and used camp facilities in order to enjoy whatever we could of the last of our weekend. On the way home, we stopped again at the So. Cal. dealer and again they were happy to take a look and try to help us.
Sadly, it appears that the issue is much more complicated that the 2-3 hours we had to spend and we had to hid the road home without resolve. We were told to have our local Las Vegas dealer call the So. Cal. dealer and they would walk them through what they found. Once we got home, my husband called to make an appointment and this was the response he received via e-mail "I am very sorry to hear all the problems with your Cyclone trailer. Unfortunately we have been informed from our ownership we cannot work on any RV Manufactures products supported by ******* ****** RV’s not sold here from our dealership to locals here in Las Vegas and surrounding areas. At this time I would advise you to contact your selling dealership or the manufacture for further help. I do apologize for this and if after your warranty period any needs that I can assist you with please contact me."
We are furious! We have been long time customers of this dealership and they have already serviced this unit and this is the customer service we receive? The closest Heartland dealer is 500 miles away. I haven't had a chance to contact Heartland customer service because we received the email after business hours on Friday.
Has anyone else had this problem and how did it get resolved?
We have been having several water leak issues and took it to our local dealer in Las Vegas for warranty work. The dealer accepted the unit and "solved" the problems. While on a trip last week in So. Cal. the water leak was back along with additional ones. So we took it to another local dealer while on vacation hoping that they could solve our problem and allow us to continue our trip.
The So. Cal. dealer was happy to fit us in and identified 3 different water leak issues, one from behind the water heater and two in the water line that were caused during manufacturing. They fixed those issues and we continued on our vacation. Sadly, this was not the last of our Cyclone woes, once back to camp, 60 miles from the closest dealer, the water pump wouldn't prime. We just turned off the water and used camp facilities in order to enjoy whatever we could of the last of our weekend. On the way home, we stopped again at the So. Cal. dealer and again they were happy to take a look and try to help us.
Sadly, it appears that the issue is much more complicated that the 2-3 hours we had to spend and we had to hid the road home without resolve. We were told to have our local Las Vegas dealer call the So. Cal. dealer and they would walk them through what they found. Once we got home, my husband called to make an appointment and this was the response he received via e-mail "I am very sorry to hear all the problems with your Cyclone trailer. Unfortunately we have been informed from our ownership we cannot work on any RV Manufactures products supported by ******* ****** RV’s not sold here from our dealership to locals here in Las Vegas and surrounding areas. At this time I would advise you to contact your selling dealership or the manufacture for further help. I do apologize for this and if after your warranty period any needs that I can assist you with please contact me."
We are furious! We have been long time customers of this dealership and they have already serviced this unit and this is the customer service we receive? The closest Heartland dealer is 500 miles away. I haven't had a chance to contact Heartland customer service because we received the email after business hours on Friday.