Hi. I'm disappointed beyond words.
We had less than 3000 miles on our 2014 Cyclone 4000. Going on our first big trip. At the end of our first day, we lost the middle wheel on the drivers side. Yep, totally gone. The other wheels on that side were barely hanging on. Our dealer and the other dealer 45 miles away did not help since we could not tow it. How do tow a 44ft toy hauler with no viable wheels on one side. Heartland was no help. We were on our own in South Dakota. The next 3 days of our vacation were spent getting new wheels, lug nuts, etc. My husband is very good at fixing things which I am very thankful for. We spent a couple days in the badlands and returned home never getting to Yellowstone or the other places we wanted to go.
We have pictures and documentation of the whole thing. Saved wheels, lug nuts - everything. I've written letters talked to the dealership,etc. Everyone feels bad. Everyone wants someone else to deal with it. NO ONE is stepping up to fix our trailer. We sent all of our documentation to our dealer and to Greg Flint at Heartland. At last, Greg Flint said he was sending a label to mail in the lug nuts. 3 weeks - no label was ever sent.
I'm crushed! We bought this toy hauler because I have brain cancer. We had planned to travel when we retired but things really change when you are diagnosed with cancer.
Now, I don't feel safe towing the trailer. We have be extremely patient with our dealer and Heartland. It's been 6 months!
Out of time. Out of patience. No faith in Heartland.
Mary McCormick
We had less than 3000 miles on our 2014 Cyclone 4000. Going on our first big trip. At the end of our first day, we lost the middle wheel on the drivers side. Yep, totally gone. The other wheels on that side were barely hanging on. Our dealer and the other dealer 45 miles away did not help since we could not tow it. How do tow a 44ft toy hauler with no viable wheels on one side. Heartland was no help. We were on our own in South Dakota. The next 3 days of our vacation were spent getting new wheels, lug nuts, etc. My husband is very good at fixing things which I am very thankful for. We spent a couple days in the badlands and returned home never getting to Yellowstone or the other places we wanted to go.
We have pictures and documentation of the whole thing. Saved wheels, lug nuts - everything. I've written letters talked to the dealership,etc. Everyone feels bad. Everyone wants someone else to deal with it. NO ONE is stepping up to fix our trailer. We sent all of our documentation to our dealer and to Greg Flint at Heartland. At last, Greg Flint said he was sending a label to mail in the lug nuts. 3 weeks - no label was ever sent.
I'm crushed! We bought this toy hauler because I have brain cancer. We had planned to travel when we retired but things really change when you are diagnosed with cancer.
Now, I don't feel safe towing the trailer. We have be extremely patient with our dealer and Heartland. It's been 6 months!
Out of time. Out of patience. No faith in Heartland.
Mary McCormick