Our latest issue happened while packing to head home last weekend. We lifted the bed to store something under it and when we closed it I felt the wood under the mattress shift. We opened it again and the hinges had ripped out of the particle board. After crawling in and checking I thought it was a failure of the cylinders that help with the bed lifting. With my wife holding the bed up I removed the cylinders. Turns out the cylinders were fine. The hinge screws and particle board just weren't strong enough to deal with the force the lifting cylinders put on them. Looks like we'll just have to do without the help from the lifting cylinders. Put it back together with toothpicks in the screw holes that were torn out. LOL.