Hi dfjturner,
Correct Track is a suspension alignment device. It has nothing to do with leveling. It comes in 2 flavors: one that RV manufacturers use when building the trailer, and the other as an after market add on. The add on lifts the coach 2" because of the additional components used. The manufacturer version does not lift the coach.
If you ignore the Correct Track, it's just as though you had bought a coach that didn't have it.
While the sales people at CW may be unfamiliar with Correct Track, there's a possibility that the service dep't may know more. They may have the laser alignment tool used to check the front-to-rear alignment of the axles to see if adjustment would be helpful.
The main reason for Correct Track is that weight is unevenly distributed side-to-side in most RVs. The additional weight on one side can compress the springs more on that side, moving the axles apart more on the one side. This can create a situation where the axles (and wheels) are not quite parallel. Rotating the cam on the Correct Track can bring the axles back to parallel.
The inventor of Correct Track has recommended that alignment, if ever checked, should be checked when the trailer is loaded the way you load it for travel.