Ladiver
Well-known member
OK, I bought my Cyclone out of state because the local dealer did not want to sell one too me. I had a small list of warranty items and e-mailed the selling dealer. They never got back to me, so I took it straight to Heartland. I was told I can go anywhere for the list I had (except one item). Everything seemed OK and just needed written estimates for approval. There was one item that needed to be done through the dealer since it should have been caught prior to delivery and could have been caused by user error. So, I finally got in contact with the selling dealer and they arranged to have the local dealer take care of it. Sounds nice, right.
Well, the dealer has had the trailer for 2 weeks. The list of warranty items, which Heartland told me was no problem, seems to be a hassle for the dealer to get approval (mainly labor hours and not parts). The extra items that I wanted done, that I will pay for, are completed! Go figure! So now I have told the local dealer I am picking up my trailer this afternoon. I am not sure what has or has not been done, but I have a problem with billable labor hours being completed, while there is no time for warranty labor hours. I keep my fingers crossed that the one item that had to be handled by the dealer is actually done. Everything else was only being done since it was there. I will gladly take my trailer elsewhere. There is a great little repair shop near me that I will be using.
Now I remember why I did not buy from them in the first place! I am preparing myself to the trailer to be returned completely torn apart with them saying that I did not give them sufficient time to repair it. When I dropped it off, I told them they had a week. I called them Friday and said they could have the weekend. Well, it is now Wednesday and they have had 3 extra days. We will see.
Jeff
Well, the dealer has had the trailer for 2 weeks. The list of warranty items, which Heartland told me was no problem, seems to be a hassle for the dealer to get approval (mainly labor hours and not parts). The extra items that I wanted done, that I will pay for, are completed! Go figure! So now I have told the local dealer I am picking up my trailer this afternoon. I am not sure what has or has not been done, but I have a problem with billable labor hours being completed, while there is no time for warranty labor hours. I keep my fingers crossed that the one item that had to be handled by the dealer is actually done. Everything else was only being done since it was there. I will gladly take my trailer elsewhere. There is a great little repair shop near me that I will be using.
Now I remember why I did not buy from them in the first place! I am preparing myself to the trailer to be returned completely torn apart with them saying that I did not give them sufficient time to repair it. When I dropped it off, I told them they had a week. I called them Friday and said they could have the weekend. Well, it is now Wednesday and they have had 3 extra days. We will see.
Jeff