That certainly is a positive customer service experience for Titan.
Is it true that the "skid plate" is a piece of thick poly that attaches to the bottom of the tank? How much further does it hang down than the OEM tank?
The skid plate is more of a full lenght tray with a small lip the tank sits in and the brackets then go under the skid plate. It actually adds support for the full lenght of the tank.
The Titan tank is about 5 to 6 inches taller than the stock Ford tank.