Hunter, we purchased our 3055RL from them in December. We were originally searching for a Carriage product and just stopped there on our way home from Port Aransas at the end of September. We dealt with Josh Nichols and he took nearly an entire day discussing options and products with us. I believe we were his first sale. He kept talking about the Amish craftsmanship and how the products they make are the best. I finally had to mention that we had seen lots of products that they didn't do a great job on. We ALMOST walked from the dealership, but not because of the salesman. We thought we had to have a Carriage, this time. After doing a lot of discussing, we decided the 3055 would work for us, and it was a bit less expensive. We wanted to get a bit smaller than our 36' unit @ 17K GVW. We researched Heartland after leaving their lot and found the Bighorn forum and found a great flow of information. We did our entire transaction by UPS and phone, since we live in the N.E. part of Texas, on the State Line at Caddo Lake. When we ordered the unit, we asked for a minor factory change and it was not a problem to alter the unit. I had NO success in discussing changes with a different dealer for Heartland in Longview Tx., and they wouldn't match the price. So we decided to go back to Kyle and do the deal. We deleted the oven and had 2 extra drawers in its place. Great idea on my wife's part. Josh kept in touch with us during the time between order and delivery. They also only needed a small down to order custom instead of $20% as some other dealers. The service manager, Chris, did an excellent job in detailing and the PDI was flawless. We're not newcomers, but they went through every system with us for 6 hours to be certain that we were comfortable. They added to the deal a solar battery charger, $100 parts credit, 2 full propane bottles, and a vent cover over the crank vent, which I know probably was in the pricing, but our last high-end unit was like pulling teeth just to get a tank of propane. All of the people we dealt with there were very cooperative and customer oriented. We took our Doubletree to the Mesquite store for a change-out of generators from old unit to new unit, and they have an incredible store and inventory. (We could have gotten the same service in Mesquite, but had already started a relationship with the Kyle store.) The company is about 3 years old and based in Plano Tx. The owners are very responsive to customers and have absolutely EARNED our business and loyalty. They are also handling our consignment of the other unit and through their website, and other webs, showing it to any of the other stores. Since we bought from them, they are giving us a break on commission.
I will be a customer of Explore USA for the next unit in 6-7 years. When you speak to them next, just ask Josh for the same deal he gave Jay and Patti at Caddo Lake. He'll laugh, but you never know.