Liesl_s
Member
We have discovered a major problem with our brand new Cyclone 3912. Upon taking it out camping for the 1st time, we noticed that the marine speakers (exterior ones) are leaking into the camper on the inside! I opened the corner cabinet near the cargo door to straighten a picture that fell during transport only to discover that the top shelf was not only wet and wrapped but also green with mildew! I checked the other shelves below it and they are all damaged and warped from the water leaking, all the way to the floor, where the bottom of this cabinet is also warped.
My husband checked the area around this speaker (the back of it is covered with a black box that is inside the corner unit) and found that the seal is water tight. The leaking is coming directly from the speaker itself, which is supposed to be a marine speaker and therefore water tight.
I checked the other speaker, the back of which is in the TV cabinet in the bedroom, and it is leaking as well and has damaged and mildewed the TV cabinet. Since it has been raining here, we have been able to actually watch the water come in the camper from the speakers. Until we can get the unit in to be looked at, Tommy has taped plastic over the speakers outside to prevent any further water from coming in. It is still raining off an on, so we have now been able to stop water from coming into the unit for now.
My main concern at this time is a solution to the problem. Since it is the speakers that are leaking and not the seal, replacing them will do no good at all, since I know the new speakers will leak as well. In addition, we need a new TV cabinet, as well as the corner unit that are both damaged beyond repair. Of course, we have no idea about what kind of damage has been done to areas we can't see, like the walls or the floors.
Are these outside marine speakers a new feature on the the '08 models? I don't believe the problem can be blamed on a defective speaker, since they are both doing the same thing. I'm really concerned at this point on how the dealership and Heartland are going to fix the damage to our unit.
My husband checked the area around this speaker (the back of it is covered with a black box that is inside the corner unit) and found that the seal is water tight. The leaking is coming directly from the speaker itself, which is supposed to be a marine speaker and therefore water tight.
I checked the other speaker, the back of which is in the TV cabinet in the bedroom, and it is leaking as well and has damaged and mildewed the TV cabinet. Since it has been raining here, we have been able to actually watch the water come in the camper from the speakers. Until we can get the unit in to be looked at, Tommy has taped plastic over the speakers outside to prevent any further water from coming in. It is still raining off an on, so we have now been able to stop water from coming into the unit for now.
My main concern at this time is a solution to the problem. Since it is the speakers that are leaking and not the seal, replacing them will do no good at all, since I know the new speakers will leak as well. In addition, we need a new TV cabinet, as well as the corner unit that are both damaged beyond repair. Of course, we have no idea about what kind of damage has been done to areas we can't see, like the walls or the floors.
Are these outside marine speakers a new feature on the the '08 models? I don't believe the problem can be blamed on a defective speaker, since they are both doing the same thing. I'm really concerned at this point on how the dealership and Heartland are going to fix the damage to our unit.
