We simply do not like the heave feel of the door. When we open the door from the inside it snaps open about 6 inches which leads me to think it is not sealing as well as it could as it seems to have an outward pull at all times.
The friction hinges in my opinion are worthless. They don’t hold the door in a breeze and are to stiff to open the door normally. Not sure what the dealer did but the door now operates “normal” and I installed a latch. Best $7 I spent.
I know years ago when I had an issue with some plastic pieces on the door, they had to replace the entire thing under warranty. The individual parts werent available. I too am not a fan of the friction hinges on an entrance door either.
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