So, I've had my 2012 32BUDS since the last week of April 2012. Since then, its been in the 2 different shops basically the entire time, except for less than a month. However, I haven't really been upset with Heartland during this time, even though most of these issues should have never passed QA at the factory before shipping. The time delays have mainly been tied to poor organization and communication on the dealerships end. This stems however to no or poor accountability from the factory, which is another subject. Apparently no requirements are placed on dealerships, other than sales related. It appears that Heartland requires no particular level of customer service or satisfaction. Personally, I feel that is a mistake. A simple business rule remains, keep your customers happy and you will be profitable. Take a lesson from the auto industry, get involved in customer service before your authorized dealers destroy your reputation you worked so hard to get.
But I digress, on to the fridge issue(one of many total issues). Since day one I've had issue with the Danby fridge in the outdoor kitchen. I've also discovered the cause of the issue. The issue is that it will not maintain safe temperature. Its either too cold (freezing) or its too warm. From talking to Danby, this model is not rated for outdoor use. It's got to be in a climate of 50-80 degrees to maintain temp. These temps rarely occur inside an closed, or open for that matter, outdoor kitchen. The story I'm getting from the dealer is that Heartland refuses to address this issue, even though Danby does make a better suited unit. I've made a few calls to Brandon at Heartland, with no return. I believe there is nothing wrong with the unit installed, other than its the wrong type for this installation. I'm not trying to be petty, but I feel its not good practice to use any equipment that is not designed for the application. Not in a unit you are selling to the pubic at least. Apparently Heartland does not share my view. My question is, are there other customers out there that experience the same issue? Outdoor kitchens are popular. I'd think that others actually try to use them as designed as well. Are there issues or is this an isolated case? Thanks in advance for your feedback!
But I digress, on to the fridge issue(one of many total issues). Since day one I've had issue with the Danby fridge in the outdoor kitchen. I've also discovered the cause of the issue. The issue is that it will not maintain safe temperature. Its either too cold (freezing) or its too warm. From talking to Danby, this model is not rated for outdoor use. It's got to be in a climate of 50-80 degrees to maintain temp. These temps rarely occur inside an closed, or open for that matter, outdoor kitchen. The story I'm getting from the dealer is that Heartland refuses to address this issue, even though Danby does make a better suited unit. I've made a few calls to Brandon at Heartland, with no return. I believe there is nothing wrong with the unit installed, other than its the wrong type for this installation. I'm not trying to be petty, but I feel its not good practice to use any equipment that is not designed for the application. Not in a unit you are selling to the pubic at least. Apparently Heartland does not share my view. My question is, are there other customers out there that experience the same issue? Outdoor kitchens are popular. I'd think that others actually try to use them as designed as well. Are there issues or is this an isolated case? Thanks in advance for your feedback!