Glad you came out of the accident without serious injury. Being a Heartland sponsored web page I think you will get a skewed response from most folks. That is of course my humble opinion. We have been full-timing on and off, mostly on since 2000.
We took possession of our 2015 Big Horn 3075 three months ago. Here is a partial list of things that were/are wrong with it.
1. Level UP system pops. Better after I installed the anti-stiction fluid, that I paid for.
2.Wall covering on stove "backsplash" wrinkled and crumpled. Warranty item that will be repaired on our next visit.
3. Residential Fridge water supply line cracked, leaked water out the kitchen slide, repaired under warranty. Still leaking, turned water off so we can't use the water/ice maker, although winter is here now so we'd have had to "winterize" it anyway. Second leak on schedule to be repaired on our next trip to dealership. Fridge doors would not stay closed during transit because the door latches/locks were not installed correctly.
4. turning wand for kitchen window missing.
5. Bedroom door will not latch because the striker plate and bolt will not match up.
6. Fresh water tank will not show full, goes from 3/4s to overflowing
7. Dining Table top cracked, replaced by Heartland, installed by me.
8. Sewer smell when A/C was running, repaired under warranty buy the use of maybe a quarter tube of caulking on the vent tube where it comes out the roof.
9 Shower door handle was missing the screw so it came off in your hand.
10. Bottom of shower door track, drain holes too high in track, will not drain. New track on order.
11. Leather Recliner had hole in back, replaced by Heartland., Heartland did not replace just the back they replaced the entire recliner. The recliner was serviceable and with Heartlands approval it was donated to the VFW....WAY TO GO HEARTLAND.
12. Dining Room table chairs turned into a major FUBAR'd project when the wife ordered two more chairs. Because she wanted regular chairs not the fold up things. Needless to say Heartland also donated two RV dining room chairs to the VFW .
13. A couple of design ideas that really could have used a little more thought We had the dealership crew move the washer/dryer combo from the old Big Country over to the new Big Horn.....had to remove the bedroom window because the Splendide would not fit between the bathroom wall and the bedroom closet on the passenger side wall. I hope the Splendide never needs removal for maintenance LOL
14, Can't open the entry door all the way if the hall window is open, the door will bang on the window.
15. Fridge door will bang on the pantry door if your not careful.
16. The center island needs to be rebuilt because it was damaged somehow before we took possession, front panels were stapled back to together...not good quality control. Heartland/Dealership is repairing on next visit.
Our first 5th wheel was an ALFA IDEAL, were the problems/faults the same or less than Heartland? I'd have to say the quality was better with ALFA, customer service was the same because it was the same dealership and they care about their customers.
I will give Heartland and our dealership an A+ in customer service. They have both bent over backwards to repair and replace everything the DW was not happy with. Our Dealership because this is the third 5th wheel we have purchased from them over the years and Heartland....well because of web pages like this, where customers can hold their feet to the fire to improve.
Folks don't take this post as bashing Heartland. Just an honest report of everything that was wrong with this rig
