We picked out a unit after looking for over a year, Signed a Contract with Explorer USA, gave them $250 to go get the unit from a different lot and WHAM! When did Dealers start having you sign a Liability Release to purchase from them? We were ready to make the deal, a cash deal by the way on a 2016 Heartland 3160EL and the sales man took us into a room so we could "read along" with a CD explaining that the dealer is not responsible for any issues that may arise with the unit regardless of what the sales people may have promised or offered, or what anyone in service may have told us. If there was anything missed in the PDI or not brought to their attention before we took delivery, we were on our own and we were responsible to get the manufacture to fix the issue. If anyone at the dealer gave us incorrect information on the Proper Use, Maintenance or Correct Function of Controls, If the RV is damaged or someone is hurt, because of what or how they instructed us to use the equipment, they are not liable. I get the fact that it is a Manufacture Warranty and how it all works, this is our 4th RV over the years, all purchased new. They can not tell you or show you how to operate the basics of the equipment incorrectly and not take some type of responsibility for their action. They are getting paid a lot of money for little or no effort. This is what they choose to do in life, take responsibility for your actions and stop throwing blame on someone else. You do not have to turn your hard earned money over to a company that has this type of policy and treat customers this way. Their not the only place selling this product. Take a stand against the "Used Car Salesman" mentality of this and other dealers.
And WHAM! Were looking for another Heartland Dealer, maybe Arizona or Colorado. Anyone that could recommend a honest, hard working dealer that still has honest, moral values, would love to meet them.
