life110mph
Member
Good question for all Heartland current Heartland owners! How many strikes and how much patience should we have with the factory? So far they have 2 strikes and We have a huge amount of patience. We placed a deposit and order for a new cyclone 3010, on 3/14/11, with the desired set up and options to make it our home away from home. It delivered to the dealership the first time with, in correct graphics and other major components not as ordered. The interior ,my wife and I selected was right-on as well as some of the other options. The dealer offered to work with the factory to turn a scheduled build of another 3010 to our specs. We agreed and changed our plans and arrangements.
The 2nd unit delivered to the dealership with all the options and major components correct but totally missed the interior ,which they had correct on the first unit. The interior was the last one we would have cared for so we did not accept it nor did the dealer ask us to. We are awaiting another proposal from the dealer and or Factory with vacation plans and reservation deposits hanging in the balance. Did I mention it is a 500 mile trip as well? My question is ...is the rig worth the 3rd strike and or will the dealer and factory serve up some good old fashion "Customer service" and make it right and worth the patience? We are skeptical because of the " It is what it is" companies call customer service now a days. Any feed back?
The excited couple to be New Heartland owners.
The 2nd unit delivered to the dealership with all the options and major components correct but totally missed the interior ,which they had correct on the first unit. The interior was the last one we would have cared for so we did not accept it nor did the dealer ask us to. We are awaiting another proposal from the dealer and or Factory with vacation plans and reservation deposits hanging in the balance. Did I mention it is a 500 mile trip as well? My question is ...is the rig worth the 3rd strike and or will the dealer and factory serve up some good old fashion "Customer service" and make it right and worth the patience? We are skeptical because of the " It is what it is" companies call customer service now a days. Any feed back?
The excited couple to be New Heartland owners.
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