Wow - this thread is getting attention!!
First off, no one likes to hear they have ugly kids, even if our kids belong to other people. The same is true for Heartland's RVs!! Heartland's products are our children. We design, test, and manufacture with more care than any other company I have worked or competed with. The amount of time, effort, care that our engineering, purchasing, production, sales, and support staff invest to provide an above average product, is worth noting.
This being said, there are several main points that we must remember as we evaluate this thread.
1 - All RVs (regardless of company) are made with human hands, and humans are prone to occasionally making errors. People say there was one perfect man, and he was not around building RVs.
2 - No matter how many preventative measure we take (multiple goods receivers, multiple online/in station quality inspectors, offline pre shipping delivery inspection/testing, dealership pre-delivery inspection - which Heartland does and more), occasionally there will be an error that slips through. These don’t always come from manufacturing. These come with natural fact of 6+ TONS at 60+ MPH speed on government roads.
3 - Every RV company has experienced issues, many of the same issues listed above. Every company has warranty departments, other companies must have issues too. Someone posted above another mfg name, I was just inside one, and the countertop was so bowed, even the dealer was complaining about it!!
This brings me to the most important point. Stuff happens, it is what Heartland is going to do about it. Heartlands parts/service/warranty department is 2nd to none! This has taken years to perfect. If given the opportunity to they have and will step up to help with issues. Our folks are trained to work with the Heartland family, not just dealers. There are too many instances to list in this thread, but some could have helped if dealers were more proactive on clearing parts/service/warranty claims, along with careful nudging from owners.
It is my obligation to let everyone know that I don't just work at Heartland - I am an AVID RV owner. My family spent over 50 days in our rig last year, myself, wife, dog, & 3 kids. If my years of RVing have taught me one thing, stuff happens, unexpected, often head scratching stuff. However, like my wife says, "If you can’t be handsome, BE HANDY!!" My limited handiness has allowed me to stop issues before they mushroom out of control.
The Heartland family is strong, and understands that items can and will come up. We appreciate everyone on this thread that has tried to help customers with issues. True Heartlanders recognize that Heartland cares about product. Heartland's RVs have something for everyone, but more importantly, Heartlands are everything to SOMEONE!
If I can be of any assistance, I will do what I can. You should know how to reach me. Otherwise, if an issue comes up, get us on the horn: 574-266-8726. We can/will/do build the best RVs.
