Thanks for the feedback Bob and I do follow you on this. You're just saying "bring it up to a minimal grade of usability", not "upgrade everything to what I want and make everyone pay for it". So I get that.
And this does happen over time, as Heartland gets feedback that a product choice was was less than adequate.
A recent example is the change from Coby. I "believe" (could be wrong) that due to customer feedback, Heartland uses a better grade audio component (Samsung in most cases) in units that previously used Coby.
Another is the sliding closet door latch (aka the flesh ripper). Due to consistent customer feedback, Heartland recently switched over (on Landmark and Bighorn I believe) to an awesome new latch that is very user friendly.
Point I was making earlier was that there are some that wanted the Bose and Sony components, that wanted the whole house water filters and water softeners etc. - all as standard equipment. And to make everyone pay for that to satisfy those who wanted it, may not be the right thing to do across the board.
That all said, there is so much more that a product owner can do on their own to "make it their own", to enhance their unit to their liking/requirements.
For everyone: Heartland product managers are subscribed to the Design Ideas forums here. Please continue to give them feedback in those forums as to what you feel are ideas they should consider for future production. It's not a two-way forum as the ATFs (Ask The Factory) are but it's a good place to get the point across.
Thank you for the feedback as always.