Barney, sorry about the issues you have had to deal with your Cyclone. I have two thoughts after reading the "saga".
In your correspondence with AJ you did a great job of outlining the issues and your feelings with a nice attitude, but unless I missed it, you were not clear in expressing what you want Heartland to do at this point.
Secondly, Heartland referring you to Dexter directly probably is the most efficient method of getting results - the more people who have to "follow up" on the problem, the more likely someone will drop the ball IMO.
Hope you have a great summer with the racing!
Good question. My answer? Nothing really?
When I made that post about a month ago, someone was asking whether to buy a Cyclone or a Voltage, I think? Although everyone seemed happy with their Heartland stuff, I just wanted to add my experiences for their consideration. When AJ wanted me to get with him about our troubles, I explained how things went for the past year; both our camper problems and our customer service problems. My biggest complaint has always been the lack of customer service I've received from Heartland since day one. When I PM'd AJ, I wasn't focusing on the camper problems because Dexter, RV Outlet, and I have pretty much resolved the biggest ones. We just live with the minor things now and try to fix them as they pop up.
AJ said he'd get with the service department about my issues and I did talk with Ryan at Heartland today. He seemed like a good guy and of course, I told him how things have gone. But I too wasn't sure what their intent was except to just hear about our past problems.
I've said it before and I'll say it again. No manufacturer of
anything can make a perfect product. Things do happen. But if ever a camper could be called a lemon based on initial quality, we're about as close as you can get to calling it that. But even still, if I had spoken with Ryan ten months ago and he said, "Yes, failing brakes on a 15,000 lb. camper is a huge concern and we're going to help you get this problem solved immediately; especially since the camper is only two months old."
Then this entire thread would have never even existed.
We can put this one to rest now. Our warranty is gone, I bought a spare water pump to just leave in the camper, and we're going racing this weekend. For all you folks headed out for Memorial Day week, have a great and safe time. Go RVing!
