Never again. Heartland slide out problem

[Danncas]

i have a 2020 bighorn rv 42 ft 5th wheel list for over 100k
I have rotting floor on two slide outs. The roof has never leaked ever. The slides only open up three time and closed three times. Cover all winter. I called heartland and talk to a woman in the bighorn devision and I got told how everything was my fault. My seals are in good condition. But she goes on and on how it my fault. Never had on problem with my other 14 year old cardinal. So so Disgusted

 

[rhodies1]

You need to contact Heartland again and ask to speak to Bighorn Product Mgr.
Don’t let the person you are foezking to give you the run around , be polite but tell the individual that answers the phone that they are not able to help and you need to speak to Mgr.

 

[Danncas]

I sent a message to the ceo on linkin and never go a replay I’m taking to the dealer end of month. But I’m going to call big horn again. I have to drive 5 hour to the dealer. Then who know how with out a camper

 

[chaplady]

I have a 2018 Big Horn slide rotten floor door side back end of slide, rain water rain off roof of slide down corner of slide underneath outer end of slide where wood edge was exposed. Trailer in shop 7 months due to back log of work on rv tech bussiness and close to 7 grand by time floor replaced, and new seals around slides, , seals didnt cause issue it what i discribed above. Lack of sealant along edge of wood floor and water running down side of slide underneath corner wicking up into wood.

 

[rhodies1]

Your unit should have a 3 year structural warranty. Don’t take no for a answer.
Ask if it can go back to Heartland for repairs. Not sure how far that is from your home base but this is an expensive fix. Most times slides have to come out of unit for proper repair.

 

[sengli]

I know its not much help now, but look into the slide ski on u tube. I had a small area of slide floor damage going on only in one spot. I went out in the rain and watched the rain NOT drip off the edge in that area correctly, instead it was wicking into the bottom edge. Sorry to hear of your troubles. That looks pretty bad. Affinity RV repair in Goshen does these type of repairs for heartland warranty claims.
The unfortunate issue is even when new, you are required to check all of the caulked seems every 90 days to keep your warranty in force.

 

[cipwood]

You know the more I read about Heartland's warranty the more sorry I am that I bought a Heartland product. A warranty is of not value if the backer doesn't step up. Buyer be ware.

 

[sengli]

We have looked at other brands over the years, as we have continually shopped for Rvs. We have always found the heartlands the better bang for the buck. Reading the blogs and forums on other brands, just in case we bought something other than heartland. They all are hand built by people one at a time, as quickly as they can. I have seen some horror stories on other brands also. Price point isnt a qualifier for quality either.

 

[arisce]

You need the backing of H.O.F. but for some reason "people" are afraid of Big Manufacturers. We should be getting quality products and we should be a common voice to influence the company to produce a better vehicle. After all the customer is always right. Right?

 

[cipwood]

Sorry but what is H.O.F.?

The only way to get the big manufacturers to produce a quality product and back it is to stop buying said product. The RV market is hot right now but that's no excuse to produce a substandard product. The dealers are just as much to blame. They're understaffed except the sales force and they just don't seem to care once you take delivery.

I've heard the excuse that RV's are all hand built by people one at a time as quickly as they can, SO WHAT, quality control is still quality control. Inspect, inspect, inspect. No excuses. Do your job.

Yes everyone makes mistakes once in a while but at least correct the mistakes when they are pointed out.

And last but not least, the customer is not always right but he is always the customer. There are lots of people out there that abuse that thinking and try to game warranty claims.

 

[arisce]

Sorry but what is H.O.F.?

The only way to get the big manufacturers to produce a quality product and back it is to stop buying said product. The RV market is hot right now but that's no excuse to produce a substandard product. The dealers are just as much to blame. They're understaffed except the sales force and they just don't seem to care once you take delivery.

I've heard the excuse that RV's are all hand built by people one at a time as quickly as they can, SO WHAT, quality control is still quality control. Inspect, inspect, inspect. No excuses. Do your job.

Yes everyone makes mistakes once in a while but at least correct the mistakes when they are pointed out.

And last but not least, the customer is not always right but he is always the customer. There are lots of people out there that abuse that thinking and try to game warranty claims.

I couldn't disagree with you any less.

 

[Danncas]

I have a 2018 Big Horn slide rotten floor door side back end of slide, rain water rain off roof of slide down corner of slide underneath outer end of slide where wood edge was exposed. Trailer in shop 7 months due to back log of work on rv tech bussiness and close to 7 grand by time floor replaced, and new seals around slides, , seals didnt cause issue it what i discribed above. Lack of sealant along edge of wood floor and water running down side of slide underneath corner wicking up into wood.

I’m not going to stop. I will work my way up the ladder. Even if I have to go to Indiana

 

[chaplady]

Good Luck by time i found my damage under slide trailer was already 4 years old. Whats sad if you read post long enough you can see a theme of issues , HL should be able to see those themes too and asked the question why is it happening and instill corrections , valuable information to help the produce better quality in their Rvs but very unlikely any tracking is done to see comparisons of issues & defects.

 

[cipwood]

"Good Luck by time i found my damage under slide trailer was already 4 years old. Whats sad if you read post long enough you can see a theme of issues , HL should be able to see those themes too and asked the question why is it happening and instill corrections , valuable information to help the produce better quality in their Rvs but very unlikely any tracking is done to see comparisons of issues & defects."



Why should HL track anything, we keep buying there products anyway?

STOP BUYING HL PRODUCTS !!

Just maybe they'll straighten up their act.

As owners we also should see the theme of issues as well and double check for the defects others are finding and repair same before it becomes a $$$ problem.

 

[Danncas]

Sorry but what is H.O.F.?

The only way to get the big manufacturers to produce a quality product and back it is to stop buying said product. The RV market is hot right now but that's no excuse to produce a substandard product. The dealers are just as much to blame. They're understaffed except the sales force and they just don't seem to care once you take delivery.

I've heard the excuse that RV's are all hand built by people one at a time as quickly as they can, SO WHAT, quality control is still quality control. Inspect, inspect, inspect. No excuses. Do your job.

Yes everyone makes mistakes once in a while but at least correct the mistakes when they are pointed out.

And last but not least, the customer is not always right but he is always the customer. There are lots of people out there that abuse that thinking and try to game warranty claims.

Well I took to dealer and we will see. They don’t think heartland will cover any thing they are saying that the calk on the outside lip of the sides should be done every your. I have a older rv 14 years and never ever called any thing. For Christ sake the I guess we should do our shower in our home every other week

 

[rhodies1]

The problem here is if you don’t like Heartland then you are still out of luck. Heartland is a Thor Product and Thor owns around 32 different brand names. Keystone . Dutchman. Redwood Cougar etc etc . All are the same quality. Your warranty is getter to the curb and your done. It’s sad but there is such a demand that quality isn’t part of the build. It never has been but it’s less these days with the demand.

 

[Atlas]

I think I can one up you all, when it comes to complaining about the Heartland Warranty. I have a 2021 Torque Toy Hauler Trailer and like a lot of you folks I did my home work and thought Heartland made a quality product and would be a good brand to purchase. I received my trailer back in Sept of 2021 so my trailer is still in warranty. I began having issues with the Dometic fridge as soon as we were out on our first trip. Got a mobile guy to look at it. He replaced the ignitor and it seemed to work or lite better. Then had unrelated gas leak at heater, water faucet failed in bathroom and leak on toilet. Could not seem to find anyone that would do repairs quickly and since we were going on a trip. Got parts locally and did repairs myself. Was a plumber for 40 yrs before retirement so this stuff is easy. Than disaster struck. Just before leaving for a short trip in April I was doing these repairs with my truck hooked up to my trailer in front of my house, when I smelled a fire inside of my trailer. Ran outside to check although could not find the problem. When I got back in the trailer what ever was burning seem to go away. Went on my trip and had issues with Dometic fridge not working again. Came home and book an RV repair appointment, it took about 30 days to get into see them. A few days after bringing it in they called and said that it look like a fire had burned behind the refrigerator. We filed a warranty claim with Heartland through the repair facility. The damage was around $16,000 to repair. After a month of screwing around with Heart RV "Clowns" Jack Grey and Damon Westjohn they turned it over to Dometic for review. With in a few days Dometic came back and said that the fire was caused by a wasp or bee infestation. Of course Heartland looking for a way out, not to have to spend a dime repairing anything fully concurred with them and advised me to file an insurance claim with my carrier. This has been the biggest BS story I had ever had to deal with. There was never any Wasp, bee or rodents in my trailer including any droppings ever found. No one from Heartland or Dometic ever came out to physically visit the repair facility to survey the damage. The fact of the matter is they made up this bullshit story to get out of having to pay for the shoddy workmanship they allow at their factories. The only good news about this is that my insurance carrier approved the claim within 3 days of visiting the repair station. I have forwarded all the documentation over to them and I sincerely hope they will subrogate this claim back to Heartland. Good luck to all who might need warranty claim work from this company they do not treat their customers well.
I was speaking with my RV Repair person who was a automotive dealer industry veteran. He said when he first came into the RV industry he thought that the auto industry had the most dishonest business practices, although after a few years dealing with the cheaters and liars of the RV business he had to rethink that.

Sonny

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[2019_V22]

I've always said, use credit cards for everything you can. You at least can get consumer protection with them. My deposit was placed with a C/C, although a tiny percentage of the final cost, if a charge-back is successful, it will turn someones head. Alternately, when do people stand up?

 

[danemayer]

So you had a repair guy work on the propane side of the fridge and then a gas leak was repaired and then there was a fire. No one has connected those dots? Might be a straight line.

 

[mlpeloquin]

So you had a repair guy work on the propane side of the fridge and then a gas leak was repaired and then there was a fire. No one has connected those dots? Might be a straight line.

Don't think replacing an ignitor in the outside fridge area would cause a fire inside the RV fridge wall. The gas leak was in the water heater area outside the rig area and not between the inside wall and back of the fridge. There are not dots to connect between the fridge and the water heater. Poor workmanship for gas leak, which I had which on my Big Horn took four years to find. One dealer, two independent RV repair facilities, and then me on the road across the country I finally found it with a very sensitive electronic gas leak detector. The inside wall fire behind the fridge may or may not be construction related. Don't get me wrong, I loved my Big horn and miss it. Do do health problems I have a SOB diesel pusher. Easier on me, but not as comfortable or near the room.