New Structural Warranty on Heartland RVs

[pegmikef]

Apparently I was sleeping went they posted this, but this is the first I have heard of the three year structural warranty on all Heartland RVs starting in 2018. Hope I don't have to use it, but it is nice to know it is there.

 

[jbeletti]

Mike, I think the intent is that Landmark is the only Heartland brand with the 3-year structural warranty. I will check into it and report back.


Sent from my iPhone using Tapatalk

 

[G_S]

So anything made prior to 2018 can just stuff it?


Sent from my iPhone using Tapatalk

 

[jbeletti]

So I was in error here. Just spoke to Coley Brady, our VP of Sales and he confirmed that the structural warranty component covers all brands - not just Landmark. Thanks Mike for bringing this up!

 

[jbeletti]

So anything made prior to 2018 can just stuff it?


Sent from my iPhone using Tapatalk

The 3-year structural component of the warranty covers units produced since 1/1/2018.

 

[For20hunter]

The reality is that when a manufacturer starts a new warranty program, it always begins with the model year when the warranty changes. For example, if Heartland change saying that they were now only giving Landmark's 1 year of warranty, the people who bought theirs the calendar year before, would still have their 2 year "bumper to bumper" warranty, even though the new coaches would only have one. Same thing applies when the warranty gets better, it only applies to the calendar years of the change or later.

Rod

 

[pegmikef]

The 3-year structural component of the warranty covers units produced since 1/1/2018.

Jim, when Joe Maxwell and I bought our Oshkoshs, we were told that the 2018 and a half models would be covered. I don't know for sure. Hopefully I won't need it and I really think with the amount of use and number of miles we put on ours, any structural defects will probably surface well before the two year warranty is up.

 

[Bogie]

Instead of speculating, can we have Mr. Brady chime in here and provide the a definitive answer as to when the longer warranty applies and when it doesn't. Also, maybe a definition of "structural" (what's covered and what's not).

Thanks

 

[jbeletti]

Instead of speculating, can we have Mr. Brady chime in here and provide the a definitive answer as to when the longer warranty applies and when it doesn't. Also, maybe a definition of "structural" (what's covered and what's not).

Thanks

No speculation. Mr. Brady told me yesterday that the change was made on 1/1/2018. Now, what is considered structural, I do not know. I'll try to find out though

 

[danemayer]

I've attached the warranty statements, including the 3 year structural warranty, from the 2019 Trailer Manual. A similar (perhaps identical) statement is included in the 2017 manual for trailers built after Nov 1, 2017.

 

[Bogie]

Thanks Dan. That answers my questions.

 

[jbeletti]

Thanks Dan.

 

[jbeletti]

To add a bit more information to this thread, I obtained the attached "Non-Landmark" warranty flier for coaches produced on or after November 1, 2017. It's a bit high level in terms of detail but also a bit more comprehensive in terms of warranty length by major system.

 

[jbeletti]

And here is the flier for Landmarks produced on or after November 1, 2017.

 

[mrcomer]

I guess Furrion didn't make the list?

 

[jbeletti]

I guess Furrion didn't make the list?

Mark - Heartland Customer Service confirmed to me that the Furrion Warranty on all products is 1 year. Details below (image) and attached (PDF).