So I honestly hate having to come here and vent but I can’t seem to get across to Heartland CS how disappointed we are with the coach we purchased. We upgraded from a Arctic Fox 1150 to a 5th wheel because we wanted the comfort it afforded. We went with the Big Country 3250TS because we really like the floor plan. Well, it is a nice floor plan.
We purchased it in May of this year. To date we have had the following repairs:
1.) Dining Chair, attached, as in it never had screws holding it to the wood. (fixed)
2.) Fresh tank leaking, literally the first day we took it to a camp site. (Fixed)
3.) Interior trim coming loose in the main living area along the ceiling. (Fixed)
4.) The finish on several cabinets’ doors looked like I did it, I’m no carpenter. (Fixed)
5.) Decal is peeling on the passenger side. (Fixed)
6.) The skin under the hitch is coming loose, rather looks like it wasn’t even cut to fit so we have a gap that cannot be closed without pulling the front cap off and replacing the entire sheet.
7.) Bathroom door leading to the bedroom is actually mounted in a wall that was installed crooked. The lower portion of the leading edge of the door hangs into the bathroom and the upper portion of the trailing edge leans into the bedroom. The door lays flat on the ground, it isn’t the door.
8.) Globs of sealant stuck to the window dressings in the bedroom, and I mean globs.
9.) The exterior hydraulic jack switch literally broke on its third use. (Fixed)
10.) Basement wall pulled loose just on the trip down from Montana to Colorado. The wall near the dump control station. (fixed)
11.) Slides were out of adjustment to the point that when extended they “walked” out. (Fixed)
12.) Misc other items like staples sticking out of the wood and interior wood in the bedroom closet just “popping” loose.
All this and we have literally not gone much of anywhere except down from Montana and to Eleven Mile state park….once.
Does Heartland not look at their products before shipment or train their people to do at least a half-assed job in building these things? I’m beginning to think we should have gone with Northwood. At least our camper operated flawlessly for over two years. My biggest gripe is how in the world does a product go out like this? We were rushed when we picked it up and sadly, I’ll admit we didn’t look very hard at it, our mistake. Anyone else have problems like this?
Even though some of this might be considered cosmetic or minor, who buys a new car with the trim falling off and the gas tank leaking?
We purchased it in May of this year. To date we have had the following repairs:
1.) Dining Chair, attached, as in it never had screws holding it to the wood. (fixed)
2.) Fresh tank leaking, literally the first day we took it to a camp site. (Fixed)
3.) Interior trim coming loose in the main living area along the ceiling. (Fixed)
4.) The finish on several cabinets’ doors looked like I did it, I’m no carpenter. (Fixed)
5.) Decal is peeling on the passenger side. (Fixed)
6.) The skin under the hitch is coming loose, rather looks like it wasn’t even cut to fit so we have a gap that cannot be closed without pulling the front cap off and replacing the entire sheet.
7.) Bathroom door leading to the bedroom is actually mounted in a wall that was installed crooked. The lower portion of the leading edge of the door hangs into the bathroom and the upper portion of the trailing edge leans into the bedroom. The door lays flat on the ground, it isn’t the door.
8.) Globs of sealant stuck to the window dressings in the bedroom, and I mean globs.
9.) The exterior hydraulic jack switch literally broke on its third use. (Fixed)
10.) Basement wall pulled loose just on the trip down from Montana to Colorado. The wall near the dump control station. (fixed)
11.) Slides were out of adjustment to the point that when extended they “walked” out. (Fixed)
12.) Misc other items like staples sticking out of the wood and interior wood in the bedroom closet just “popping” loose.
All this and we have literally not gone much of anywhere except down from Montana and to Eleven Mile state park….once.
Does Heartland not look at their products before shipment or train their people to do at least a half-assed job in building these things? I’m beginning to think we should have gone with Northwood. At least our camper operated flawlessly for over two years. My biggest gripe is how in the world does a product go out like this? We were rushed when we picked it up and sadly, I’ll admit we didn’t look very hard at it, our mistake. Anyone else have problems like this?
Even though some of this might be considered cosmetic or minor, who buys a new car with the trim falling off and the gas tank leaking?
By all rights, the dealer should have gone thru and inspected and fixed most of this before we even took delivery. The folks here in Colorado Springs sure seem like the type of people that would have taken that extra step. At least they are making all the warrenty work on it at a higher level of quality.
