Simi RV, Simi Valley, CA (5 out of 5)
Let me start by saying we are the proud owners of a new 2011 Roadwarrior 405RW. My family loves this fifth wheel toy hauler.
When we started to look for a new fifth wheel, we had an idea of what we were looking for. We currently own a 40’ gooseneck, living quarters, horse trailer, which basically consists of 20’ of horse stalls and 20’ of living space with a slide out. We now own two 40’ trailers.
We visited Simi RV, which is located in Simi Valley, CA. As we walked through a few models, we were soon greeted by Norm. Norm was great and he took a lot of time to demonstrate different models and features. As we were looking at all of the different models, he asked us if we wanted to take a look at the toy haulers. My first response was, “I already have a toy hauler, it’s called a horse trailer.” Then I saw the Roadwarrior 405RW.
Norm never pressured us into buying anything that day (or on any of our return trips to the dealership). He told us that the buying decision should take awhile and we should consider every option out there.
As part of my research, I joined the Heartland forum and searched the Internet. I was looking for any complaints about the Roadwarrior series and any negative comments about the dealership. I wanted to be sure that I would not regret the purchase.
During a 2-3 week period, I made several trips to the dealership with my wife and 2 kids (including my father who is a veteran when it comes to the RV world). Each time I was trying to be as critical as possible as I wanted to find a reason to not buy it. Each time Norm was very helpful and patient. He answered all of my questions, phone calls, and emails.
When we finally decided to buy, we sat down with Jeff. Most people dread this part as they have had some type of negative experience in the past. However, I felt prepared. Prior to this meeting, I had searched nearly all RV sites on the Internet so I could get an idea of what price I should pay. I wanted to be sure I did not overpay and I even considered buying out-of-state. Before I mentioned a price to Jeff, he said, “Let me see what kind of deal I can offer you.” After crunching numbers on his side of the table, he finally mentioned a price. It was exactly what I wanted to pay and the deal was done.
I then began to tack on additional features that I wanted. I added a 2000-watt inverter, solar panel, slide-out toppers, second air conditioner, second television mounted in the garage, and a B&W fifth wheel companion hitch. I figured that this is where he would start to pad the costs, but that did not happen. He added everything at their cost and discounted the labor costs to install it.
Less than a week later, our inspection went very well and all of my added equipment had been installed like it was originally done at the factory.
They also have a great RV store. Of course I managed to drop another grand in stuff, but they sold everything to me that day at their cost.
We just took the trailer out for a 4-day shake down trip. I did call Norm on his cell phone with a couple of questions (which, by the way, he takes up until 10 pm) and, within 10 minutes, I had answers.
I could not have been happier with the entire experience. The entire staff at Simi RV earned my business and I would definitely recommend them to anyone who anyone who needed to buy a trailer or motorhome. Thanks guys!
-Bruce
