Let me first say that I enjoy my new 2011 3000RK and overall it seems solid and well built.
Where Heartland is making a big mistake is the apparent lack of quality assurance checks before the units leave the factory. I have gotten a number of "Surprises" over the past few weeks that make me wonder if the people putting these together don't have a lot of pride in their work. I have found:
- Loose fitting on the outside shower fixture (water leaked back into my bathroom)
- The main entry door has a hinge with a bent pin that you can hear a mile away
- The rear gray water tank for the galley has no knife valve. I got some vague assurance that the single gray water valve in my UDC controlled both. I found that out the hard way
I have spent alot of money on this new RV, so come on...really? These are not minor deficiencies that a dealer should be catching, these are obvious things that show a lack of design intelligence and in the case of the door, either a deaf line worker or one that just didn't care.
I would like to see a Sundance dealer in the area that I am in, established and I think they would as well, but it's hard for me to smile and recommend them, when they can't get control of what goes out the door. There are alot RV's to choose from these days and it's hard to determine whether you are buying something with hidden problems, even new.
I am hoping those that work at Heartland take notice. I would be interested to hear if any others have run across any of these problems.
Thanks
Rob Ewert
Where Heartland is making a big mistake is the apparent lack of quality assurance checks before the units leave the factory. I have gotten a number of "Surprises" over the past few weeks that make me wonder if the people putting these together don't have a lot of pride in their work. I have found:
- Loose fitting on the outside shower fixture (water leaked back into my bathroom)
- The main entry door has a hinge with a bent pin that you can hear a mile away
- The rear gray water tank for the galley has no knife valve. I got some vague assurance that the single gray water valve in my UDC controlled both. I found that out the hard way
I have spent alot of money on this new RV, so come on...really? These are not minor deficiencies that a dealer should be catching, these are obvious things that show a lack of design intelligence and in the case of the door, either a deaf line worker or one that just didn't care.
I would like to see a Sundance dealer in the area that I am in, established and I think they would as well, but it's hard for me to smile and recommend them, when they can't get control of what goes out the door. There are alot RV's to choose from these days and it's hard to determine whether you are buying something with hidden problems, even new.
I am hoping those that work at Heartland take notice. I would be interested to hear if any others have run across any of these problems.
Thanks
Rob Ewert