GOTTOYS
Well-known member
I made an appointment to bring our Big Country back to the selling dealer after our initial trip with it for some adjustments and repairs. I called and made an appointment and went over my list of small problems. I was told to bring it in on Oct 18, which was a little over a week from when I called. I brought it in and went over everything with their Service Manager who was very nice. A couple of the items, a delaminated front door and a warped cabinet door would need to be ordered. The rest of the concerns shouldn't require any parts. A week and a half later I was told it was ready to go except for the two things that needed parts and that the parts WERE on order and might not be in for about 3 more weeks??? I told him I would need it by the last week in Nov. so as we were taking it South for the Winter. He then said maybe I should leave it there and he would GET the parts ordered and maybe they would be in in 2 weeks?? Is this a run around or what?? I spent 25 yeras in the car business and never tried this story. Is this normal? I haven't heard a word from them since. The GREAT service was part of the sales pitch. Maybe I expect too much...All totaled the labor on this whole project won't amount to 5-6 hours, if that...Yes, I'm disappointed..Don