We bought a 09 Landmark in Arizona and then travel to Florida before returning home to Oregon 3 months later. We kept a list of problem areas and had quite a few minor items on the list. We contacted Willamette Valley Rv Center in Eugene as they were listed as a Heartland dealer. We were told they had no experience on the Landmarks but to bring it in and they would service us. I am pleased to say that they fixed everything on the list and we were very happy with them.