We have had a pretty good experience with our Heartland Cyclone. Just a few minor trim issues inside, and dealer got us what we needed to fix them ourselves (my request). I did drop the underbelly to glue up a leaky PVC joint on the front tanks. It helps to be handy, plus we do not want our investment setting at a dealer where we have no control over what might happen to it. We did have to take it to the dealer to troubleshoot the A/C cycling. We told dealer we wanted to drop off in morning and pick up before close of business to take unit home with us. They replaced the thermostat and said if that did not fix it, they would send us some electronics box or card that is easily replaced by myself. When I told them I wanted that part, they mailed it to me. I have not swapped that part yet, because I do not want to work in outside on RV in winter. The process could have been managed on a quicker time line, but in the end, I got everything I asked for from my dealer. Also, the guy who worked on my 5er walked me through the repairs he did. AND they washed my 5er before it left the lot (all in the same day). I am very satisified with the service from Pete's RV in Indiana. Now, I am out of warranty. We are dreaming of a Landmark 365 Charleston right now. We actually want a CharlesPort, but they have not made that one yet. Wish our felllow campers did not have troubles like the OP. I am pretty sure, they all have their issues. We had a 2008 Montana that only had one issue in 4 years, a failed power inverter. The dealer picked it up, and fixed it, and brought it back to us (we did not have a tow vehicle at the time). We paid about $100 for the RV shuttle, but the work was covered. No issues, but that RV set on a seasonal lot for 4 years. Perhaps much of our issues come from the towing down the roads.