Sink Falling Out - Design Flaw!

[Westwind]

Our 2012 Bighorn had the same problem, I cleaned the original caulking out, put new caulking and installed clips that I had gotten and re-caulked where the sink meets the counter. That was 5 years ago and we haven't had any more problems. We don't travel the the sink covers in place, we keep them under the sink in the cabinet. They are heavy and I'm sure they would add to the stress on the joints. Some times what looks great doesn't work great or last long.

 

[US RGR 1]

Our RV is only 3 months old and last nite I noticed that the kitchen sink is falling out!

We have a double stainless steel sink and the epoxy used to attach the sink to the countertop (undermount) has given way.

We realize our RV is still under warranty and we will report this to Heartland to go along with our already open warranty issue with the electrical wiring of our fireplace.

Thank heavens Gary is handy and he is going to repair the sink himself and it will be repaired correctly and we won't have to wait on price quotes and warranty etc etc.

We both realize that "s _ _ t happens" but really when one pays the price they do for these homes on wheels the quality control needs to be better, just sayin!

Susan

Hi all.
Although this is a relatively old post, we hope everyone still sees our important update.

Today is June 7th, 2023, and we took delivery of our brand new "Cyclone 4270" end of March 2023, less than 3 months ago.
After searching, finding, and reading this post,
We're confident everyone who has experienced the same issue will be shocked, or maybe not, that Heartland has still to this day not addressed this issue

the purpose of context, we took delivery of our brand new 2023 Cyclone 4270 the third week in March at Lazydays in Tampa Florida. While in there so-called delivery lot in which new coach owners can spend the night and establish a punch list, our sink f"ell out" EXACTLY as described by Susan and everyone else who experienced this same issue as far back as 2016.

We brought the issue to the attention of the delivery team at Lazy Days in Tampa and they sent a check out who simply glued it back in place with temporary braces which needed to stay in place for 24 hours and then we're removed.

AT NO TIME did the tech, our delivery specialist, or the warranty people at Heartland discuss the fact that there were no Clips in place to hold the sink and at the only way it was being held in place was by a bead of adhesive on the top flange of the sink to the underneath side of the counter.

NOTE: At no time during our delivery discussions or "familiarization" with the coach did anyone instruct us or suggest that the two sink covers should not be placed over the sink while traveling or at any other time.

Our first destination was a long one, nearly 2,000 miles across the country landing us in Flagstaff Arizona.
Once settled in, about a week and 2-hour stay, and not overloading the sink with water dishes etc, the sink fell out again and was only held up by the plumbing.
Upon inspection, it was noted that unlike any others think I or others had ever seen before, there were no stays, support clips, or any other support mechanism other than the adhesive applied to the top lip of the sink which adhered it to the bottom of the countertop.

The first post I read about this issue was 2016 in which several people wrote that this issue had occurred in their coach, and at Heartland had assured them this had been addressed and would be a permanent fix in the future.

SEVEN YEARS passed since that 2016 posting, and Heartland has 100% NOT address this issue. I would suggest any 2023 Heartland 5th wheel Slash toy hauler owner take a look under their sink and see if there are in fact any Clips in place. I can tell members for a fact that in our brand new 2023 cyclone 4270, there were, and are not any clips in place now or ever, intended to support the sink.
We find it very difficult to believe that our coach could be the only or one of the only to come off the line with this Factory defect. It seems to us that Heartland simply doesn't listen, or more importantly, doesn't care about these issues because they've had 7 years to address this and clearly did not.
We would truly appreciate any input or comment from you, our fellow members to help us permanently remedy this apparently ongoing issue.

Thanks all.

PS. And sadly, this is the least of the issues that have plagued us since purchasing our brand new Heartland coach from the lazy days organization, particularly the one in Tampa, some of which are quite serious engineering design flaws and factory defects which should have never cleared Factory QC and inspection prior to departure for delivery..

Further discussion and disclosure to follow...

 

[taskswap]

Same thing with our Milestone 386BH by the way.

We actually love our Milestone. But there's no doubt it's made of tissue paper and unfounded optimism.

 

[JohnDar]

The clip installation was hit or miss even with the 2009 BH we had. Same issue with it starting to fall out after about a year. DIY repaired it myself.


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[thewanderingeight]

The sink also started falling out of our Milestone around the 2 year mark even though it had the clips. I took the sink out, cleaned off old the old adhesive, ordered some additional clips off Amazon, and put everything back together. I actually had to do this twice, it was a huge pain in the butt. I wasn’t feeling well the first go and I don’t think I cleared off all the original sealant well enough. Turned out much better the second time, I just have one tiny area that is still leaking a few drops I need to reseal.


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[centerline]

the galley sink in our bighorn came loose also.... it was held in with some type of sealant that was definitely not epoxy, neither was it silicone, but it was very much like cured liquid nails...

it didnt have clips below to hold it, but did have some wood strips attached at the corners in a manner that would suggest that it was expected to come loose.... and when it did, the wood strips wouldnt let it fall and break the plumbing, but it hung on the "safety" strips....

I removed the sink and all the old adhesive and placed a fan on it all for about 36 hours to make sure it was completely dry, as water had been getting in where the sealant had failed before it came completely loose, and I wanted to make sure it was fully dry before my attempt at gluing the sink in....

with the sink itself, I removed the drain baskets to put new seals in, cleaned the crud off the mounting lip, and then thoroughly polished the entire sink to a mirror finish.... and installed it using a marine adhesive, and USING an abundance of clips as back-up retainers and to keep any vibrations from working on the adhesive like it did the OEM adhesive that failed...

and after the sink project was done, I moved directly into building shelves for pots/pans/baking sheets and other stuff that gets stored in the under sink area..