If it's the 10" roller bracket it has (3) screw holes. Heartland denies having a problem with their roller brackets, they told me the bracket breaking was due to over loading the kitchen slide or improper alignment of the slide.
And how much load did Heartland specify for the kitchen slide when you bought the unit?? THERE IS NO SUCH SPEC.
I just finished an all day repair on the slide rollers. As was said, I was replacing the 6 inch J38 floor mounted roller. I noted that these rollers were screwed to the floor with #8 self tapping metal screws. I replaced those with 1/4 inch lag screws, with the added benefit of being able to install/remove the roller with an end wrench instead of a right angle crosshead screwdriver. My big top mounted rollers were fine (although the mounting screws needed tightening). My Bighorn is vintage 2008, and the roller frames I have for the upper rollers have are plenty beefy steel. I think mine are an earlier design as they attach to the top of the deck board with 3 screws. Having the roller support the load directly like the bottom rollers makes more sense, though What seemed obviously wrong to me about the roller system is that 2 of the 3 big overhead rollers were supporting the lighter weight oven area, while the really heavy refrigerator area had only 1 overhead roller (and the J38 floor mounted roller which had previously pulled out its mounting screws. Even the 1 big roller under the fridge was under the left side of the fridge. I moved that roller to where it is more centered under the fridge to support the weight better.
I found that jacking the ends of the slide with a bottle jack and a 2x4 stud outside worked well. I re-worked the attachment of the bottom horizontal trim board with a bunch of small metal angle braces instead of all of the wire staples. I screwed the angle braces into the black decking wood. I still have some trim to re-install, but the new roller is securely in place, I am tired, and Monday Night Football is on.
