porthole
Retired
Time for a change and I needed a reason to remove the pin box so I could trim off those pesky 'ears' that hit my truck's roller cover rails.
One thing I found with amazon, and net searching seems to qualify this, is 'dynamic pricing'. Some amazon pricing changes hourly it seems based on the number of hits. When I first looked up the goose box it was $1050, free shipping and no tax coming direct from the vendor.
When I placed the order the next day it was now amazon prime, $1147 and $79 tax, $175 more.
It did not come in 2 days, with the weekend it was 5 days. And when fedex showed up, the box was on one end of the truck and the hitch was sliding around on the other end. I figured with all the good dealings with prime I have had since they started it, no big deal, I'll take the hitch and either get it corrected or discounted.
And since it was essentially an open box there was no installation or user manual and no hardware kit.
Amazon Prime apparently has now outsourced their customer service (based on the names at the bottom of all the email correspondence).
May 04 - Hitch ordered, 2 day delivery
May 09 - Hitch delivered 5 days later, email back and forth, replacement requested, return ticket authorized Noted to CS that the shipping box was beyond being useful, it is damaged.
May 10 - Pickup tag is for UPS, seems odd, I think they have a 150 pound limit. Prior hitch label was 175 pounds.
May 11 - no replacement info yet
May 12 - UPS shows up, and they refuse to pickup, especially since the pick tag has a weight of 8.2 pounds!
Email again, explain once again in detail and request to know where my replacement is.
May 13 - UPS pickup ticket is on the carriers website for 8.2 pounds ..........
One thing I found with amazon, and net searching seems to qualify this, is 'dynamic pricing'. Some amazon pricing changes hourly it seems based on the number of hits. When I first looked up the goose box it was $1050, free shipping and no tax coming direct from the vendor.
When I placed the order the next day it was now amazon prime, $1147 and $79 tax, $175 more.
It did not come in 2 days, with the weekend it was 5 days. And when fedex showed up, the box was on one end of the truck and the hitch was sliding around on the other end. I figured with all the good dealings with prime I have had since they started it, no big deal, I'll take the hitch and either get it corrected or discounted.
And since it was essentially an open box there was no installation or user manual and no hardware kit.
Amazon Prime apparently has now outsourced their customer service (based on the names at the bottom of all the email correspondence).
May 04 - Hitch ordered, 2 day delivery
May 09 - Hitch delivered 5 days later, email back and forth, replacement requested, return ticket authorized Noted to CS that the shipping box was beyond being useful, it is damaged.
May 10 - Pickup tag is for UPS, seems odd, I think they have a 150 pound limit. Prior hitch label was 175 pounds.
May 11 - no replacement info yet
May 12 - UPS shows up, and they refuse to pickup, especially since the pick tag has a weight of 8.2 pounds!
Email again, explain once again in detail and request to know where my replacement is.
- a new return ticket is issued
- there is no replacement since the amazon prime link is currently off, I have to order from someone else
- a refund won't be issued until 2 week after the hitch is returned in good shape. How good of shape for a damaged item was not defined.
May 13 - UPS pickup ticket is on the carriers website for 8.2 pounds ..........
