busted2341
Well-known member
All,I would like to let you know that since my purchase of my 2013 3596RE at the San Antonio RV show In January 2013, I have had noting but tire problems. I spoke with the Heartland Rep at that time voicing my concerns using an E rated tire for such a heavy trailer. I traded a 2011 BC due to other issues and this is my third Heartland Trailer. The 2011 came with G rated tires which in the 18 months I had that trailer I had no tire problems what-so-ever. Since my 2013 purchase I have had tread separation on tires. I purchased 2 on own my own in May 2013 and now during my 2 week trip in June I have had 3 more tires with tread separation. The last one occurred on the Hwy at 65 MPH causing considerable damage to my coach. My only real complaint here is that when I voiced these concerns to the Rep, I was told about this great tire and flex and that the G rated tire was no longer provided. After my ordeal on the Hwy and my purchase of new G Rated tires, Superior Tire explained they believed the separation occurred due to the rating not being able to handle the load. Since I have replaced a total of 6 tires due to separation I think Heartland should rethink it's tire rating. My other concern is with the representative I sent the original email to explaining my concerns and his only answer was that Heartland does not warrant tires, here's a number. Geez what customer service. I understand that Thor has purchased a great company, which makes me understand why I was brushed off. I don't think the original owners of Heartland would have done that. I am hopeful your engineers look into tires...Frank