creeper
Well-known member
Okay, I've waited until all the facts are in and everything is clear.
In my past dealer problems with Boat N RV of Ridgeland ,S.C. it became very clear that the troubles I had getting serviced was solely a dealer problem, this cost me nearly two months of back and forth.
Now lets fast forward till today......
I go to check on the status of my RV which has been sitting in Camping World for the past TWO MONTHS.
It went up there for some very minor repairs. A couple of switches and a jack motor.
I brought it in a couple of weeks before Daytona's Bike week as we had a weeks reservations there. Camping World tells me, no problem the next day. All my issues were verified and they are all minor. I ended up speaking to the tech, who used to work in ELKHART at a certain RV maker. He was a great guy and gave me some tips on getting my dented little panel fixed.
A couple of weeks go by and no RV. Camping World blames Heartland, sound familiar to me.
So we miss bike week and I lose my deposit. We ended up not going as most hotels were booked.
Okay, I'm staying my nice friendly self to try and get things done. A few more weeks, Camping World still blaming Heartland. They tell me the hold up is Heartland gave authorization for the switches, but the hold up is the jack.... Authorized to replace switch and .5 hours labor. Authorized to replace jack and .2 hours labor... Well Camping World can't do the repair without getting paid. They don't understand why they give more time to replace a little switch, but less to replace the jack which is a much larger job.
Camping World is scrambling and trying to convince me it's not them. I guess it was the blank stare I was giving them when they were explaining. They start whipping out papers, with all the parts needed and the date the tech looked at the RV. Sure enough 2 days after I brought it in the tech requested all the parts. Scribbled all over the paper is all the names of people they have contacted in attempt to get the authorization. Hmmmmm........... I tell them I'll call Heartland.
I call Heartland and the rep tells me they authorized the jack on 3/5/09. Well that's interesting. They authorize the jack several weeks AFTER the parts were requested. Could Camping World be telling the truth?
I go back to camping world and tell them Heartland says it was authorized on 3/5. The service writer goes nuts. Whips out some papers and shows me what's written. 3/5 jack authorized .2 hours.... She says that's what I'm telling you. It takes weeks to get authorization and then it's for 12 minutes to do the job.
We then miss the Perry Ga rally and LUCKILY get our deposit back. I'm getting a little ticked at this point.
Fast forward a couple of more weeks. Camping World tells me they finally got the authorization with proper time and ordered the parts. They said the parts should be there in a couple of days and they will work on my RV the second the parts come in. They also tell me they will give me the piece of J wrap, I've been trying to get from Heartland for the last year, at their cost for the inconvenience.
This was last week and they tell me I should have the RV back by Monday at the latest. Good I say, we have reservations at a campground in Charleston, S.C..
Monday comes and no parts. I cancel the reservations in Charleston and make hotel reservations. Camping in Charleston $30 per night , Hotel in Charleston $135 per night.
We spend the week in Charleston, with a crummy bed and noisy heater/AC unit. Can't change rooms as they are all full up. Wife is postal at this point.
SO, I go into Camping World today and they start apologizing up one side and down the other side and stating it's Heartland and not them. Again, I give them the blank stare and they rush me off to a side office. They inform me the parts are lost somewhere and are waiting for a call back from Heartland. They say Heartland claims the parts were delivered and signed for , they say NO WAY. They said they were supposed to come UPS, Heartland says they went out Truck freight because they ordered a 8 foot piece of J wrap, they say NO we ordered a 3 foot piece so it would go out UPS and get the customers camping out of here.
BLANK STARE AGAIN
Camping World is getting mad as they don't want to take the blame for this and lose a customer, who they said, "we're surprised you haven't lost it yet".
Camping World decided it's time to prove it wasn't them and do a conference call. They call the parts Manager at Heartland (Josh Fenner, Jim Fenners bro).... This is not second hand information, I listened in on speaker phone.
Josh Fenner gets on the phone and starts to locate the parts. Parts are located and they are in Stateville, NC............. He tries to hang up with the , "I'll call you back" line, but the service writer wouldn't have it. She says she's been waiting days for the last call back.
What the heck are they doing in the Camping World in North Carolina? They were supposed to be shipped to Pooler, GEORGIA.
Not only does Heartland take WEEKS to give authorization for minor repairs , they then send the parts to the wrong STATE.
Josh then goes on to blame Camping World in Statesville for not sending the parts out. He claims he sent them a tag to forward the shipment to Pooler days ago. He claims he will send another one.
My service writer gets the name and number of the person he spoke to in stateville, she is determined to show me that Josh lied to them.
She hangs up with Josh and immediately picks up the phone and calls Statesville. On speaker phone she asks if Josh sent a tag? Ashley in Statesville states, "NO"... She goes on further that when the shipment arrived she called Josh to fax over a tag immediately, so she could slap in on the shipment and it wouldn't have to leave the truck. When Josh didn't fax it over the shipment came off the truck and they are still waiting for the tag.
Camping World is TOTALLY off the hook and Heartland is to blame.
I'm REALLY TICKED OFF RIGHT NOW.....
SO, my camper is sitting for TWO MONTHS for minor repairs and Heartland is jerking things around. I still don't know if Josh sent over the tag for shipment..
SO FAR.
We've missed 3 of our camping trips.
Lost a deposit.
Added Hotel cost
Untold aggravation.
Paid for 2 months of storage that hasn't been used.
I've been generous with Heartland. I've done lots of warranty work myself. I did an EXTENSIVE rust clean up on my frame and cleaned up some very sloppy work.
Now they lie to me and Camping World and my RV still sits not repaired and I don't even know if the parts are on the way yet.
What I expect from Heartland and what I don't feel is too much to ask.
1. An apology from someone up the Heartland food chain.
2. An extension on my warranty to compensate for the extensive warranty work I did and the lost time, camping and aggravation caused by Heartland.
I will add this request to my lengthy letter I plan to send to Heartland.
.
In my past dealer problems with Boat N RV of Ridgeland ,S.C. it became very clear that the troubles I had getting serviced was solely a dealer problem, this cost me nearly two months of back and forth.
Now lets fast forward till today......
I go to check on the status of my RV which has been sitting in Camping World for the past TWO MONTHS.
It went up there for some very minor repairs. A couple of switches and a jack motor.
I brought it in a couple of weeks before Daytona's Bike week as we had a weeks reservations there. Camping World tells me, no problem the next day. All my issues were verified and they are all minor. I ended up speaking to the tech, who used to work in ELKHART at a certain RV maker. He was a great guy and gave me some tips on getting my dented little panel fixed.
A couple of weeks go by and no RV. Camping World blames Heartland, sound familiar to me.
So we miss bike week and I lose my deposit. We ended up not going as most hotels were booked.
Okay, I'm staying my nice friendly self to try and get things done. A few more weeks, Camping World still blaming Heartland. They tell me the hold up is Heartland gave authorization for the switches, but the hold up is the jack.... Authorized to replace switch and .5 hours labor. Authorized to replace jack and .2 hours labor... Well Camping World can't do the repair without getting paid. They don't understand why they give more time to replace a little switch, but less to replace the jack which is a much larger job.
Camping World is scrambling and trying to convince me it's not them. I guess it was the blank stare I was giving them when they were explaining. They start whipping out papers, with all the parts needed and the date the tech looked at the RV. Sure enough 2 days after I brought it in the tech requested all the parts. Scribbled all over the paper is all the names of people they have contacted in attempt to get the authorization. Hmmmmm........... I tell them I'll call Heartland.
I call Heartland and the rep tells me they authorized the jack on 3/5/09. Well that's interesting. They authorize the jack several weeks AFTER the parts were requested. Could Camping World be telling the truth?
I go back to camping world and tell them Heartland says it was authorized on 3/5. The service writer goes nuts. Whips out some papers and shows me what's written. 3/5 jack authorized .2 hours.... She says that's what I'm telling you. It takes weeks to get authorization and then it's for 12 minutes to do the job.
We then miss the Perry Ga rally and LUCKILY get our deposit back. I'm getting a little ticked at this point.
Fast forward a couple of more weeks. Camping World tells me they finally got the authorization with proper time and ordered the parts. They said the parts should be there in a couple of days and they will work on my RV the second the parts come in. They also tell me they will give me the piece of J wrap, I've been trying to get from Heartland for the last year, at their cost for the inconvenience.
This was last week and they tell me I should have the RV back by Monday at the latest. Good I say, we have reservations at a campground in Charleston, S.C..
Monday comes and no parts. I cancel the reservations in Charleston and make hotel reservations. Camping in Charleston $30 per night , Hotel in Charleston $135 per night.
We spend the week in Charleston, with a crummy bed and noisy heater/AC unit. Can't change rooms as they are all full up. Wife is postal at this point.
SO, I go into Camping World today and they start apologizing up one side and down the other side and stating it's Heartland and not them. Again, I give them the blank stare and they rush me off to a side office. They inform me the parts are lost somewhere and are waiting for a call back from Heartland. They say Heartland claims the parts were delivered and signed for , they say NO WAY. They said they were supposed to come UPS, Heartland says they went out Truck freight because they ordered a 8 foot piece of J wrap, they say NO we ordered a 3 foot piece so it would go out UPS and get the customers camping out of here.
BLANK STARE AGAIN
Camping World is getting mad as they don't want to take the blame for this and lose a customer, who they said, "we're surprised you haven't lost it yet".
Camping World decided it's time to prove it wasn't them and do a conference call. They call the parts Manager at Heartland (Josh Fenner, Jim Fenners bro).... This is not second hand information, I listened in on speaker phone.
Josh Fenner gets on the phone and starts to locate the parts. Parts are located and they are in Stateville, NC............. He tries to hang up with the , "I'll call you back" line, but the service writer wouldn't have it. She says she's been waiting days for the last call back.
What the heck are they doing in the Camping World in North Carolina? They were supposed to be shipped to Pooler, GEORGIA.
Not only does Heartland take WEEKS to give authorization for minor repairs , they then send the parts to the wrong STATE.
Josh then goes on to blame Camping World in Statesville for not sending the parts out. He claims he sent them a tag to forward the shipment to Pooler days ago. He claims he will send another one.
My service writer gets the name and number of the person he spoke to in stateville, she is determined to show me that Josh lied to them.
She hangs up with Josh and immediately picks up the phone and calls Statesville. On speaker phone she asks if Josh sent a tag? Ashley in Statesville states, "NO"... She goes on further that when the shipment arrived she called Josh to fax over a tag immediately, so she could slap in on the shipment and it wouldn't have to leave the truck. When Josh didn't fax it over the shipment came off the truck and they are still waiting for the tag.
Camping World is TOTALLY off the hook and Heartland is to blame.
I'm REALLY TICKED OFF RIGHT NOW.....
SO, my camper is sitting for TWO MONTHS for minor repairs and Heartland is jerking things around. I still don't know if Josh sent over the tag for shipment..
SO FAR.
We've missed 3 of our camping trips.
Lost a deposit.
Added Hotel cost
Untold aggravation.
Paid for 2 months of storage that hasn't been used.
I've been generous with Heartland. I've done lots of warranty work myself. I did an EXTENSIVE rust clean up on my frame and cleaned up some very sloppy work.
Now they lie to me and Camping World and my RV still sits not repaired and I don't even know if the parts are on the way yet.
What I expect from Heartland and what I don't feel is too much to ask.
1. An apology from someone up the Heartland food chain.
2. An extension on my warranty to compensate for the extensive warranty work I did and the lost time, camping and aggravation caused by Heartland.
I will add this request to my lengthy letter I plan to send to Heartland.
.
) and not one shipment was every lost or shipped to the wrong place. 
