Purchased a new 2012 Heartland Cyclone 5/15/2012. In July I attempted to have a fresh water issue, hydraulic leak, and an inoperative fuel gauge repaired at a warranty service facility in Monroe Indiana during our first vacation trip. The process is a series of roadblocks to make make it so you never want to do it again. I am still trying to get the same issues repaired today. I attached a letter detailing the problems with Heartland.
Presently the unit is at Camping World in Bartow Florida where it has been for 18 days. They appear to be party to Heartland in the delay process for Heartland warranty. I have attached a letter detailing how we have been handled at Camping World.
You will find the reading quite interesting.
I made a very bad error in judgement when I forgot we are only the customer who spent our hard earned money in expectation of having a reliable product backed by the RV industry who make a living from all of us.
Presently the unit is at Camping World in Bartow Florida where it has been for 18 days. They appear to be party to Heartland in the delay process for Heartland warranty. I have attached a letter detailing how we have been handled at Camping World.
You will find the reading quite interesting.
I made a very bad error in judgement when I forgot we are only the customer who spent our hard earned money in expectation of having a reliable product backed by the RV industry who make a living from all of us.