We just purchased a new Landmark 365 Charleston with 2 Awnings that auto retract/extract. On this particular model, during the walk through, the tech did not show us the extract/retract process so I do not know if this is a normal noise or not. No noise was made on the models we checked out during the buying process. Both awnings make a rather loud screeching noise when retracting. Both knobs on the arms are loose when I retract. We are on our 1st camping trip and are concerned it is too tight or damaged. Or possibly, there is a break in period. Sounds like a spring being compressed.