Jesstruckn/Jesstalkn
Well-known member
Awesome glad it's fixed and your on the road again.
Safe travels
Jerrod
Sent from my XT1585 using Tapatalk
Safe travels
Jerrod
Sent from my XT1585 using Tapatalk
Broke down in London Kentucky!
- Thread starter Sniper
- Start date
Shortest Straw
Caught In A Mosh
Glad you got going.
Kbvols
Well-known member
Glad you got her fixed up! The Commander gonna be chewin her some arse !Thanks everyone. We got our issues fixed! A motor mount wasn't broken, it was loose! Guess who's gonna get this bill and a big ol' ear full of the commander? That's right. The Ford dealer who just did our oil pan in Dec. Anyway the whole crew at Don Franklin Ford in London Ky were fantastic! Just to let everyone know it is a new dealer building but not a new dealer. He has a RV electric and water hook up in the rear so if your towing your RV and your Ford has an issue they have a spot for ya! We got back on the road and are now at a rest stop in Georgetown KY (close to the Ky rally site) and are done for the day. Coffee is on!
batten down the hatches! Glad you found a great dealership. Kudos to the dealer for anticipating the need for RV hookups....must be a Ford thing!
VKTalley
Well-known member
Thanks everyone. We got our issues fixed! A motor mount wasn't broken, it was loose! Guess who's gonna get this bill and a big ol' ear full of the commander? That's right. The Ford dealer who just did our oil pan in Dec. Anyway the whole crew at Don Franklin Ford in London Ky were fantastic! Just to let everyone know it is a new dealer building but not a new dealer. He has a RV electric and water hook up in the rear so if your towing your RV and your Ford has an issue they have a spot for ya! We got back on the road and are now at a rest stop in Georgetown KY (close to the Ky rally site) and are done for the day. Coffee is on!
Glad to hear they took good care of you! That's great to know since we do visit that area often. Stay warm and dry out there! The Traveling Talley's are in Nashville, TN, for the next 11 days. Windy and chilly here today....I'm ready to head back southward where it's warmer.
porthole
Retired
Thanks everyone. We got our issues fixed! A motor mount wasn't broken, it was loose! Guess who's gonna get this bill and a big ol' ear full of the commander? That's right. The Ford dealer who just did our oil pan in Dec. Anyway the whole crew at Don Franklin Ford in London Ky were fantastic! Just to let everyone know it is a new dealer building but not a new dealer. He has a RV electric and water hook up in the rear so if your towing your RV and your Ford has an issue they have a spot for ya! We got back on the road and are now at a rest stop in Georgetown KY (close to the Ky rally site) and are done for the day. Coffee is on!
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Having worked in new car dealers for 20+ years, I can tell you a simple letter to the dealer principal and the manufacturer, kudos or complaints, go a long way, especially the kudos.
lynndiwagoner
Well-known member
I agree with the need to send a nice letter to the dealership. I had a similar situation in Illinois when my truck suffered a transmission control module failure. The local Chevy dealership moved me to the top of the repair list because I was traveling. I know the complimentary letter made the owner and technicians feel better. This was in Effingham, IL.....fine folks.
Sniper
Well-known member
You are right. A simple pat on the back usually goes a long way. I always send out kudos to the dealer (and sometimes corporate if the service was over the top). In fact I sent out a Christmas card to the kid who worked on my truck last December and a letter to the service manager. This motor mount being loose on the other hand will be handled face to face with pictures (there is more to the story than a loose mount) and receipts. The Commander has spoken and the festivities will commence in the morning at 0700 hrs. Pending the outcome of that meeting, rest assured letters will be sent all the way to Ford either with two giant kudos (about both dealers) or I giant kudo and one giant complaint.
