I don't think Heartland includes lug wrenches with the trailers.
At one time Cyclone's came with a lug wrench.
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Curious how you used the level-up? While it levels the vehicle I have not seen it lift the tires, unload certainly. How did you lift the tire off the ground?
Easiest way to lift for tires? Stay connected, do not use front landing gear, go to manual mode, push the "rear" option, all four jacks will deploy simultaneously and raise the trailer with equal stress.
I would suggest leaving the trailer pigtail connected and the truck running to max the battery voltage, or plug in the shore power.
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Or if you are disconnected, auto level the trailer, then manual mode, then use the left - right buttons alternately to raise the trailer.
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Now you guys have me scared about tires again! I thought that the upgrade to G rated tires would make my 2017 Cyclone bullet proof. I'm about ready to embark on a 6000 mile odyssey and now wondering if I should get a second spare and bring a Jack. Are the Chinese tire wows of the past still haunting us? Mine is a triple axle and it will be loaded with two Harley's and all the gear. Near it's max 20,000 lb. capacity.
What tires do you have?