Kelly Yanes
Member
So, my husband I I purchased a 2022 Heartland Pioneer 270BH travel trailer in September 2021. In January 2022, it was hit by a snowplow as it sat in winter storage, ripping a hole in the bedroom wall, damaging the power awning, severing the main power wire and probably more. It's been at the dealer service shop for 3 weeks and they tell me they are waiting for Heartland to give them pricing on the parts we need. Has anyone had any experience with this? Is Heartland responsive to thier dealers fur service estimates? We really want to know if we will have our camper this season and are eager to wrap up the insurance claim.
Edit 3/8/22: It was not totaled, per the estimate ($11,095.00). It IS stored indoors at the dealership. I'm told that the dealership does NOT splice wiring, so it will be rewired. And the Pioneer has aluminum siding, which is reportedly easier to repair. The dealership service manager assured me that because this model is currently in production here in the USA, getting parts shouldn't take too long. We didn't involve our insurance right away because we (innocently) believed that the plow driver's insurance would take care of things ... NOT! They wanted us to sign a release of liability for any supplemental damage over and above the estimate. We are not idiots, so we did not sign. We initiated a claim with your own insurance, who have been wonderful and they will go after the other insurance company for reimbursement. Repairs should begin by the end of the week (hopefully). Luckily, we only have a $200 deductible - I didn't know it was so low and thought our insurance payments was rather high, but it paid off right away, so that's a good thing I guess.
Edit 3/8/22: It was not totaled, per the estimate ($11,095.00). It IS stored indoors at the dealership. I'm told that the dealership does NOT splice wiring, so it will be rewired. And the Pioneer has aluminum siding, which is reportedly easier to repair. The dealership service manager assured me that because this model is currently in production here in the USA, getting parts shouldn't take too long. We didn't involve our insurance right away because we (innocently) believed that the plow driver's insurance would take care of things ... NOT! They wanted us to sign a release of liability for any supplemental damage over and above the estimate. We are not idiots, so we did not sign. We initiated a claim with your own insurance, who have been wonderful and they will go after the other insurance company for reimbursement. Repairs should begin by the end of the week (hopefully). Luckily, we only have a $200 deductible - I didn't know it was so low and thought our insurance payments was rather high, but it paid off right away, so that's a good thing I guess.
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